Leasing Manager
SPF Realty
مجموع سنوات الخبرة :19 years, 3 أشهر
• Geographic coverage: Dubai
• Establish the newly created Leasing Division objectives in line with organizational objectives
• Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base
• Contributing information, analysis, and recommendations to the organization strategic thinking and direction
• Determine annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
• Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit
• Implement training programs for the leasing department
• Manage the Leasing Division operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining new real estate agents
• Monitor, appraise, and review agents’ sales performance on weekly, monthly, quarterly basis
• Successfully enhanced the company’s leasing volume (number of listings/ number of leads / number of deals per agent) by more than 50% since the establishment of the leasing department
• Oversee new business creation for the leasing department through cold-calling, referrals, direct contacting and networking
• Successfully Implemented a referral structure between the organization’s departments
• Created a system for retaining old clients relationships to generate new business
• Manage customers complaints with a follow-up call or in person to better understand the situation and acted with an appropriate steps to handle the situation
• Prepare month-end and year-end key performing indicator reports of the leasing department to senior management
• Represent SPF Realty at networking events throughout Dubai
• Comply with local legal requirements by studying existing and new property laws as well as keeping up-to-date with the newly proposed developments, tenants, developers, investors, competitors and their marketing activities.
• Manage all tenancy contracts and renewals in the leasing department
• Follow up with clients and company accountants to ensure that contracts are finalized, payments made and settlements occurs on the due date
• Ensure that all transactions are completed properly and the customer is satisfied with the services provided by the company
• Geographic coverage: Dubai
• Successfully negotiated and closed over 80 leasing transactions worth over AED 16 million generating over AED 600, 000 in gross commissions as well as over 15 sales transactions worth over AED 24 million generating over AED 600, 000 in gross commissions
• Established and managed a newly created leasing department consisting of 6 permanent leasing agents
• Generated over AED 1, 500, 000 million in gross commissions since the establishment of the leasing department by closing over 230 leasing transactions worth over AED 42 million.
• Successfully enhanced the company’s leasing volume by more than 50% in gross commission since the establishment of the leasing department
• Led the recruitment efforts of the leasing department with performing interviews, assessing and hiring of potential candidates
• Created and implemented training programs for the leasing department
• Gave performance reviews to leasing agents on a monthly and quarterly basis
• Oversaw new business creation for the leasing department through cold-calling, referrals, direct contacting and networking
• Managed customers complaints with a follow-up call or in person to better understand the situation and acted with an appropriate steps to handle the situation
• Prepared month-end and year-end key performing indicator reports of the leasing department to senior management
• Represented Elysian Real Estate at networking events throughout Dubai
• Kept up-to-date with the UAE real estate market, newly proposed developments, property laws, tenants, developers, investors, competitors and their marketing activities
• Managed all tenancy contracts and renewals in the leasing department
• Followed up with clients and company accountants to ensure that contracts are finalized, payments made and settlements occurs on the due date
• Ensured that all transactions are completed properly and the customer is satisfied with the services provided by the company
Elysian Real Estate Broker LLC www.elysian.com
Dubai, United Arab Emirates 01.08.2012 - Present
Sales and Leasing Consultant
JCA Associates www.jca-associates.com
Dubai, United Arab Emirates 15.05.2011 - 15.05.2012
Sales Executive
• Geographic Market: MEA
• Support the company with tasks like cold calling, sourcing new clients, candidate name gathering,
interviewing, candidate management, database maintenance and ensuring quality assurance compliance
• Collect accurate job descriptions from Consultants
• Source database/online resources to compile lists of suitable candidates which are based on stated job order
requirements for Client Managers and Consultants
• Identifying, pre-screening, and managing candidates for existing vacancies
• Network and advertise to potential candidates
• Identify skills to match appropriately with vacancies
• Managing the candidate database, ensuring all records are accurate and up to date
• Managing advertising on job boards site
• Generating leads for consultants
• Searching through a large volume of CVs and short listing the best candidates against a set criteria
• Respond to candidate enquiries where appropriate
• Dealing with recruitment queries - General administration duties
• Working with a sense of urgency to identify suitable candidates
Desislava Valentinova Vasileva Mob. No. +971 50 5054 730 E-mail: desislava.
Bateaux Dubai, Jebel Ali Hotels www.bateauxdubai.com
20.11.2010 - 14.05.2011
Dubai, United Arab Emirates
Sales Executive
• Geographic Market: Dubai
• Clients: 5 and 4 stars Hotels
• Strive to achieve and exceed personal targets set by Bateaux Dubai and Jebel Ali Hotels
• Responsible for account management, business development, market research, sales prospecting, public
relations, customer relationship management, event planning and coordination and communications
• Market, sell, cross sell and coordinate event space on behalf of the Hotel and Bateaux Dubai
• Handle customer inquiries and being the point-of-contact for all event details. Coordinate all event
information and resources
• Prepare proposals for clients and maintain well-organized event records. Build and maintain working
relationships with internal and external partners, and leverage these relationships to deliver innovative and memorable events.
The First Group Real Estate www.thefirstgroup.com
20.08.2008 - 15.11.2010
Dubai, United Arab Emirates
Sales Executive
• Geographic Market: Dubai
• Promote The First Group's projects to visitors of various shopping complexes and hotels
• Actively promote the companies services; including and not limited to Sales, Property Management,
Currency exchange, Furnishing and Relocation
• Demonstrate benefits of Property Ownership
• Generate details of potential clients
• Prequalify potential clients based on specific criteria
• Understand the needs and requirements of clients
• Maintain accurate files, records and databases
• Strive to achieve and exceed personal targets set by The First Group
• Actively source new business and develop and maintain existing clients
• Convince buyers and investors to commit to Sales transactions
• Keep up-to-date with the UAE real estate market and proposed developments, property laws, tenants,
developers, investors, competitors and their marketing activities
• Actively seek business opportunities, new buyers and investors
• Follow up with clients and company accountants to ensure that contracts are finalized, payments made and that settlement occurs on the due date
• Ensure that all transactions are completed properly and the customer is satisfied with the services provided by the company
Salsa Jeans Boutique, Azadea Group www.salsajeans.com
01.03.2007 - 19.09.2008
Dubai, United Arab Emirates
Position: Sales Executive
• Customer service
• Understand the customer needs
• Sell and cross sell products
• Strive to achieve and exceed personal and shop targets set by Azadea Group
• Responsible for conducting financial transactions (including payments made with credit cards or checks),
opening or closing cash registers, processing coupons or discounts, handling returned merchandise and accounting for receipts. Take inventory, prepare store displays and arrange for purchase deliveries.
Club Patlajan Jan. 2004 - Jan. 2005
Sofia, Bulgaria
Club Coordinator
• Bar service
• Responsible for the coordination of Guest's requirements between Club Reservations Department, Sales
Department, Kitchen and Accounts.
• Exceed Guest's expectations by providing outstanding customer service
AVON www.avon.bg Jan. 2003 - Jan. 2004
Sofia, Bulgaria
Sales Executive
• Promote and sell Avon cosmetic products
• Generate new customers and maintain already existing clients
• Consistently deliver sustainable sales results
• Analyze business results and market opportunities to establish stretch goals and strategies to obtain these
goals
Sofia Princess Hotel www.dedeman.com Oct. 2002 - Jan. 2003
Sofia, Bulgaria
Guest Relations Officer
• Meet and greet arriving guests and bid them farewell as they leave.
• Review the arrival list daily and assist in preparing and distributing welcome amenities.
• Escort VIPs to their rooms and check them in before their arrival.
• Attend promptly to customers' inquiries and assist them with their needs.
• Handle Guests' complaints and provide solutions to their issues or concerns.
• Record all day's activities to ensure that the next person on duty is familiar with everything that needs extra
attention.
• Respond to calls and promote all the facilities of the hotel and surrounding areas
Trainings
Hotel Reservation training
Hotel Reception training
Sales Executive training
Real Estate Regulatory Agency Course
High School of Math and Sciences Diploma in Organizing Middle and Small Business