Desmond Pang

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Manage over 20 personnel under my charge during my tenure here.
Handled all the administrative and finance matters
In-charge of manpower assignment, new hiring and onboarding
Resolving customs and ICA issue when any arise as the main in-charge
Managed to increase revenue by 100% from 250k/y to 500k/y within 6 months
Assisting with all day to day operations when needed

Manage a fleet of over 10 trucks along with the wellbeing of the drivers
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Route planning for all the drivers
Liaised with china counterpart for delivery documentations
Resolve any issues being brought forward by relevant agencies such as ICA and CUSTOMS
Handled any incoming client issues with either their cargo or documentation
Took charge of handling all the inbound and outbound cargo within the warehouse

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Managed airway bill processing for both import and export operations, ensuring accuracy and compliance with regulations
Handled permit declarations as required, ensuring adherence to customs and regulatory requirements
Oversaw the incoming and outgoing of cargo from the warehouse, maintaining inventory accuracy and optimizing storage space
Assisted in the collection of cargo using company vehicles, ensuring timely and secure transportation
Collaborated with internal teams to streamline processes and improve operational efficiency
Provided excellent customer service, addressing inquiries and resolving issues to ensure customer satisfaction

Expand and develop the business market share through successful fulfillment and excellent customer service and rapport
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building
Achieved profit sharing within 6 months of joining the team, becoming one of the few new-comers to achieve this within 1 year
Handle recruitment and search fulfillment, initially under local context and potentially later regional coverage
Assure 100% service delivery to meet economic and technical buyers of clients
Meet targets set and conduct regular visits to clients HQ office and other premises to meet hiring managers, gather feedback
and ensure good customer satisfaction
Ensure that issues faced are resolved within good turnaround time, and escalated to reporting in-charge with solutions in place
In charge of cold-calling and business development for new clients

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Showed exemplary attitude during national service
Attained the best trainee award during basic police training
Received the best in professional studies award for law studies
Selected as group leader in vocation
Led juniors and imparted valuable knowledge
Displayed leadership skills and attained the best group leader award

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Helping out in the making of advertising materials using photo editing software
Promoting products during events and providing clear direction to customers
Handling incoming and outgoing goods and managing inventory
Conducting research and copy writing to support brand awareness

• In this company, I was being assigned duties such as keeping up the cleanliness of the place, also I was needed to help out with
cashiering duties. And my most important duty was to help out with the selection of fashion pieces for the customer as per what
they requested. On top of that I was needed to promote the membership for our company and other products.