Business Process Re-Engineering Consultant (Strategy & Quality Management)
Ooredoo - Oman
Total years of experience :22 years, 11 Months
• Involved in Process Re-engineering for various processes like Procurement, B2B Fixed & Mobile, GPON/FTTH processes, (to make them LEAN and coach them on Lean methodologies) Roaming partner & Agreement, IT Service partner management, etc. to align with eTOM standard and enhance customer satisfaction, simplify/automate and cost savings to the OpCo.
• Engaged in developing Business/Operational Excellence model for various organizations/clients of EBS
including Oil & Gas, Power, Manufacturing.
• Eliminate waste and realize cost savings using Lean & Six Sigma Tools & Techniques.
• Business Process Re-engineering.
• Trainer for Process development and improvement using various techniques of Lean Six Sigma/TPM/TQM
with core tools (FMEA, SPC, MSA, FMEA, VSM, DoE etc.)
• Currently working on Development, Rollout and Implementation of Key backend process for the Telecom service provider.
• Have worked on a special project for the initiation of Mobile Money program to establish the Business Requirement Document (BRD) and finalized the specification with the Mobile Money solution vendor.
• Designed all the backend process flows for Mobile Money launch products and their transactions as per the BRD and the vendor specifications.
Head - Business Process Excellence
• Worked on streamlining various critical end to end processes for overall Telecom business and particularly Sales & Distribution. Business Process Reengineering (BPR) to suit the processes for Indian market.
• Project Manager for executing a CSR Project with an NGO named Hand in Hand for expanding rural market and providing employment opportunity to Self Help Group women. Also exploring to extend this project to make it a Rural “Go to Market” strategy by helping the Network rollout & Channel partners for Tamil Nadu Hub.
• Trained in APEC Methodology and working on improvement projects like Modern Trade, Retail Audit (Servicing the Basics), CSR Project with an NGO Hand in Hand etc.
• Process audits for process compliance across the organization.
8.27 out of 10 CGPA system
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