Banquet manager
rotana
Total years of experience :14 years, 4 Months
food and beverage operation
Working as Restaurant Manager Kandooma Café All Day Dinning Café
With Holiday Inn Kandoma IHG Group Maldives since July 2013.
• Outlet Head for the All Day Dinning Restaurant that has 180 Covers and occasionally organizes special events.
• When in need I am in-charge of the other Outlets like Fine Dining and A le Carte Restaurant and Bar..
• Within first 3 months of joining Kandooma Café All Day Dinning Café achieved Best in Class in South East Asia for Break-Fast Operation for The All Day Dinning Café amongst all the IHG Resorts and Hotels 3 times consecutively.
• Kandooma Café Team for the Last 3 months achieved 90 % ( Heart Beat) from the Guest Feed Back from Priority members.
• Reduced expenses by 20% of the budget by constantly checking guest supply and other ancillary expenses and consistently maintained the standard of service too.
• For great " Break Fast Experience" Kandooma Café got selected for film shooting of "Setting Standards" for all IHG Resorts for Breakfast Service.This film will be shown on Lobster Ink for all IHG Hotels of which I was a team member.
• Numerous guest comments in Trip Advisor and Priority Membership online rating.
• Developing a strong ability to multi-task, problem solving while ensuring a high level of guest satisfaction through observing, recording and acting on guest preferences and attitude.
• Dragon Training for better understanding the Chinese market and its needs.
Worked as Banquet Manager for Novotel Al Anoud Riyadh Accor Hotels in Kingdom Of Saudi Arabia from (May 2012-June 2013)
• In-charge of all the Banqueting Space and outside catering as well, handled private functions, Embassy Events, Special VIP Meetings, Cocktail Parties and others.
• Working in Opera and keeping a track of details for the various events chronologically, communicating with Sales and Kitchen team to work smoothly.
• Taking Sales Calls and Booking events in opera while looking at availability and following queue management.
• Taking care of French Ambassador Break Fast and Gala Dinner events, one of the members of Team when Novotel hosted Singapore Ambassador and Singapore Airlines official dinner party before the signing of the contract for Singapore airlines with Novotel Riyadh.
• Handled food and beverage operation for Movenpick Hotel Road Show, Mobily, Arasco, STC, Pepper and Rogers, King Saud University and other prominent corporate events.
• Helped block and get sales for events as well through contacts during Sales Team's absence.
• Was one of the Team members of Implementing Committee for Accor to implement ISO 14001 Planet 21
• Received great comments for handling Tadawul Stock Exchange events at our hotel.
• Handling other administrative requirements for Banqueting Operations and planning the menu with Food and Beverage Manager and Executive Chef.
• Taking care of Lobby Lounge, Restaurant and Room Service in absence of Food and Beverage Manger.
• Regularly performing Manager on Duty for smooth flow of hotel operation.
Park Hyatt Abu Dhabi Hotel and Villas as Sr.Banquet Supervisor with preopening team from (August2011-April 2012)
• Was second in charge after banquet manager.
• Setup the banqueting equipments, laid down standards and service sequences with the team in pre-opening and opening for the future in accordance with Hyatt Policies and procedures.
• Experience in Pre-opening functions and their nitty-gritty, trained the Personnel too.
• Was amongst the team handling High Networth Individual's eg: Etihad Group, UAE Government events, INSEAD, IBM Services, Porsche and other groups.
• I was one of the members of the Team handling Victoria on The Table organized by Australian Embassy.
• Part of the Team handling food and beverage operations for Porsche when they launched their new model 911 in Abu Dhabi and for ME-IR Society IR best practice Awards gala dinner, one of the biggest in MENA Region.
• Was department "Train the Trainers" for food and beverage department.
Banqueting Operation
• Food & Beverage Associate, IBIS HOTEL PUNE an Accor Group of Hotels
(November 2009 - March 2010)
• Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
• To inform about daily events, conducted pre-shift meetings of employees.
• Supervised check or credit policies and procedures and cash handling.
• Regularly greeted customers, took reservations, served food and beverages and maintained the reservation book if necessary.
• Awarded Star of the Month On my second month of Joining Ibis, received lot of positive guest comments.
Bachelor of Hotel Management (2006 - 2009) International Institute of Hotel Management, affiliated to Queens Margaret University, U.K. (Year 2006-2009)
Completed first and second year from Institute for International Management & Technology, affiliated to Oxford Brookes University, U.K. Certifications/Skills: • Opera, Fidelio, SCALA, Delphi, HOS, ESCAPE, Microsoft outlook, Lotus Notes Training and Certificates: • Service Alcohol Certificate • First Aid • How to Do Year End Review • Food and beverage management • CPR Training • Train the Trainers • HACCP Certification • Fire Training