Dalia Hafez

• Talent Acquisition and Resourcing: Developed and implemented a comprehensive resourcing strategy, defining essential
competencies, skills, and cultural fit.
• Employer Branding: Designed and executed engaging employer branding campaigns across multiple channels, increasing candidate
attraction.
• Learning and Talent Development: Designed and delivered leadership development programs aligned with organizational KPIs to
cultivate future leaders.
• Implemented a structured onboarding program with assessment tools to ensure effective knowledge transfer, improving new hire
retention by 10%.
• Delivered targeted learning and development interventions for sales and CRM teams, utilizing diverse methodologies based on training
needs analysis (TNA).
• Reward Management: Developed a grading structure, job evaluation framework, and compensation and benefits strategy (nearing
completion).
• Established a tiered reward and recognition scheme to acknowledge and incentivize employee achievements.
• HR Technology and Service Delivery: Conducted process mapping to optimize HR service delivery across departments.
• Introduced an HR ticketing system to enhance employee experience and improve service efficiency.
• Implemented ZOHO ERP to automate HR processes (time and attendance, L&D, onboarding/offboarding, payroll), achieving a
25% reduction in administrative workload.
• Organizational Development: Established a data-driven HR framework, utilizing analytics and reporting to inform strategic
decision-making.

• Implemented a new performance management framework with SMART goal training for managers and employees.
• Developed and delivered a Train the Trainer program to build internal capability for change management. (NIRVANA Pilots)
• Developed a job evaluation and grading structure using the Hays methodology.
• Designed and delivered employee induction programs, including Induction for international new hires.
• Conducted process mapping and policy reviews to drive continuous improvement.
• Developed and implemented HR policies in accordance with UAE labor law.

• Initiated, processed, monitored, reviewed, and followed up on human resource activities such as recruitment, placement, relocation,
promotion, performance appraisal, and separation, reporting to the director.
• Ensured consistent application of regulations and procedures, implemented yearly plans, and maintained SLAs for all sections.
• Monitored expenditure status and allotments, recorded variations, and updated budget tables.
• Consolidated data and supported higher-level staff in budget reviews for intergovernmental and expert bodies.
• Gained knowledge of UN structure and practices.

• Created the structures and processes for tracking time, attendance, leaves, and other activities.
• Implemented and managed payroll and HR policies throughout operational cycles.
• Collaborated with IT to design, develop, and launch the companys first ERP system - Oracle Fusion.
• Developed an employment testing program aligned with the Groups culture, vision, mission, and aspirations.
• Successfully renegotiated medical insurance, securing lower rates and better packages while addressing the loss ratio challenge.
• Implemented the companys first salary review, grading structure, and pay scheme, aiding in the ERP implementation.

• Redesigned the Groups structure with the CEO and Board, tailoring HR strategies for Dubai and Iraqs distinct work cultures and risks.
• Defined job families, levels, and pay scales, ensuring flexibility for diverse company sectors and regional job markets.
• Streamlined administrative processes by selecting service providers, forming a Procurement Committee, designating Administration
Focal Points, optimizing communication and cutting unnecessary costs.

• Acted as a strategic HR partner to IT Department business units, aligning HR strategies with business objectives to enhance
organizational effectiveness. support, employee relations, performance management, talent development, organizational
development employee relations Spearheaded performance management process, goal setting, performance appraisals, providing
employee development performance improvement. employees, succession planning strategies the IT Department. organizational development engagement, employee
satisfaction