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تم إلغاء حظر المستخدم بنجاح
Dhananjay جوجاتي, Sales Coordinator

Dhananjay جوجاتي

Sales Coordinator·Emsons General Trading

الإمارات العربية المتحدة

ماجستير, Information Technology % Training

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 9 أشهر

Sales Coordinator

أكتوبر 2014 - حتى الآن

Emsons General Trading

الشارقة، الإمارات العربية المتحدة

أكتوبر 2014 - حتى الآن

 Liaison between Sales and the Purchase team
 Responsible for Online Sales
 Resolve customer queries & complaints regarding Sales and Service
 Oversee Territory & local Sales Executive queries
 Making Sales Dashboard, generating Performance Evaluation reports of Sales Executives
 Review operational records & reports to project Sales & determine profitability
 Monitor customer preferences to determine focus of Sales trends or methodologies
 Confer or consult with department heads to plan for Advertising/ Promotions/Offers
 Assisting on Visual Merchandising to secure information on equipment & customer specifications
 Direct and coordinate activities to enhance Sales of different brands/products
 Direct, Coordinate and review activities in Sales & Service accounting and Record Keeping
 Assess marketing potential of new and existing store locations, considering Statistics & Expenditures

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
المبيعات

Assistant Manager- Business Development

أبريل 2013 - أبريل 2014

E-business Pvt Ltd

بونة، الهند

أبريل 2013 - أبريل 2014

 Responsible for meeting sales targets & overall quality of service
 Conduct sales and marketing calls to book meetings with potential clients
 Coordinate efforts to improve the customer experience
 Building pricing opportunities to encourage repeat sales
 Skilled in cold calling, consultative selling, negotiating contracts, forming alliances and partnering with others.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
المبيعات

Team Leader, Client Retention

يونيو 2011 - يناير 2013

Universe InfoTech Pvt Ltd,

بونة، الهند

يونيو 2011 - يناير 2013

 Managing Customer Retention activities
 Taking initiative in customer satisfaction via process improvement plans
 Ensuring efficient reporting and proper flow of information
 Ensuring existing client renewals happen successfully and ensuring efficient Business and Finance approval
 Coaching, Development & Motivation of team members to increase & improve retention
 Liaise and collaborate with intradepartmental Managers in Training, IT Help Desk, Internet Operations
and other departments to identify, resolve and improve day-to-day operations and performance.

مجال الشركة:
خدمات الدعم التجاري
الدور الوظيفي:
المبيعات

Business Development Executive

يونيو 2009 - سبتمبر 2011

Thinkers United

مومباي، الهند

يونيو 2009 - سبتمبر 2011

 Maintaining and developing relationships with existing customers (B2B)
 Visiting potential customers for new business
 Representing the organization at events and exhibitions
 Direct liaison between the Training team and clients
 Sharing Feedback with Sales team post inputs from clients
 Taking part in Marketing events, resolving customer queries and concerns from customers

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Sr Trainer

مايو 2006 - يونيو 2009

Techmahindra Ltd

بونة، الهند

مايو 2006 - يونيو 2009

 Involved in imparting process and behavioral training to new hires for various BT processes
 Conducting Telephonic and Personal Interviews
 As part of the training program, involved in preparing all process documentation
 Attending client calls right from transition till handover to operations
 Involved in other activities such as Accesses for new hires, training room bookings, etc.
 Involved in various process improvement initiatives such as creation of Template library
 Involved in ISO Documentation for various processes

Achievements
 Was promoted to Process Trainer as a result of extra-ordinary performance in Ops
 Received “Star Performer” award for 2007
 Received “Most Valuable Player” award for April’08.
 Was involved in transitioning 3 processes from onsite (UK)

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
التدريب والتطوير

ProcessExecutive

فبراير 2005 - مايو 2006

Infosys BPO

بنغالورو، الهند

فبراير 2005 - مايو 2006

Bangalore
 Provided Answering Services to BT Customers such as BT Answer 1571, Call Minder and BT Text
 Providing, canceling orders for these products & also troubleshooting for the same
 Also worked on Bristol Order Processing System (BOPS) which involved placing & canceling orders manually on CSS & SMART
 Successful completion of Yellow Belt Certificate (Six Sigma)


Pune
 Providing different services to BT Business employees such as new telephone lines, telephone instrument, telephone headsets, providing Broadband & placing an appointment for providing a new service line, Alarm test lines & LLU lines
 Handling inbound calls for solving customer queries regarding bills, appointment dates.
 Services were provided on application called CSS
 Mentored new agents on the floor also had the opportunity to train a small batch of agents
 Was a part of the floor support team responsible for assisting agents on calls

مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Relationship Executive

فبراير 2002 - يناير 2005

Shell Transource Ltd

مومباي، الهند

فبراير 2002 - يناير 2005

 Physical verification for customers who have applied for credit cards, personal loans and consumer durable loans for products like SBI, HSBC, IDBI, GE Countrywide, etc.
 Scheduling Trainings for staff and Training new officers on field work
 Got an award for best Relationship Officer year 2005

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Kaizen School of Business Management

نوفمبر 2010

نوفمبر 2010

ماجستير، Information Technology % Training

الهند

Skills

Soft Skills
Expert
Soft Skills
Expert
Behavior Management
Expert
Behavior Management
Expert
Soft Skills, Process Training
Expert
Soft Skills, Process Training
Expert
Customer Service
Expert
Customer Service
Expert
Client Retention
Intermediate
Client Retention
Intermediate
Online Sales
Intermediate
Online Sales
Intermediate
Soft Skills
Expert
Soft Skills
Expert
Behavior Management
Expert
Behavior Management
Expert

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
المراتي
متمرّس
الغوجاراتية
متوسط

التدريب و الشهادات

الشهادات
Certified Neuro Linguistic Practitioner
Accredited Neuro Linguistic Programming
Jun 2009 - Jun 2009
Certified Learning and Development Manager
Carlton Advanced Management Institute
Sep 2009 - Sep 2009

الهوايات

  • Listening to Rock Music and Travelling to different locations on my bike
    Have got an award for 2nd runner up in a domestic rock concert which i participated in 2006. Have covered more than 25000 kilometres travelling to locations on my bike alone