Dhanu Mohana

• Handling Technical issue related with the Desktop, Laptops and Applications
including NAFFCO branches inside and outside UAE (HQ/TME/NEG/SHARJAH
/RAK/UAQ/AJM/AL AIN).
• Troubleshooting the Errors in their software application.
• Remote administration using the Desktop Center tool.
• PR creation using oracle system.
• Pushing the software and installing it as per the request using the Application tool.
• Handling issues related with the Outlook client Unlocking the user account in AD and
fixing some of the Account Lockout issues using the Account Lockout tool.
• Installing and configuring the Local and Network Printers.
• Handling issues related to mapping of the shared drives Working on tickets and
escalating to the appropriate group based on the criticality of the issue.
• Note down recurring technical problems and found permanent solutions against it.
• Ensured regular inspections and maintenance checks are conducted Building a good
client rap-over and ensuring the problems are solved within the SLA.
• Maximized customer engagement and satisfaction by delivering excellent customer
service.
• Handled customer concerns and escalated major issues to supervisor.
• Engaged with customers to better understand needs and deliver excellent service.