Senior Systems Engineer
Computer Network Systems
Total years of experience :10 years, 7 Months
• Planning, Designing and Implementation of Blade and Rack Servers. Deploying Private Cloud Solutions with SCVMM, HP CSA (Cloud Service Automation)
• Coordinating with different vendors to manage customer’s server requirements.
• Coordinating with HP (Vendor) to build and streamline Private Cloud Solution - HP Cloud Service Automation. Providing Automation with PowerShell Scripts.
• Responsible for Monitoring and Managing VMware and SCVMM (Hyper-V Cluster) Environment. Planning and Migrating Servers from Private Cloud to Public Cloud.
• Troubleshooting Issues related to Core Infrastructure Services and Business Critical Applications.
• Responsible for uptime and efficiency of Core IT Infrastructure Services for the Whole Group which comprises of 12 companies.
• Currently redesigning server Infrastructure and Server and Network Security Infrastructure.
• Planning, Designing, Implementing New IT Related Solutions for various projects and operational needs.
• Managing and Maintaining Network Infrastructure and Configuring Network Devices like Routers and Switches. (Providing Level 1 Support)
• Involving in setting IT related equipment in remote project sites for Construction Site Office People.
• Providing Remote Support for local site engineers.
• Manage and Monitor proactively all installed and new systems in IT Infrastructure and generate uptime reports.
• Troubleshooting Issues related to Wintel, Exchange, Citrix, SharePoint, SCOM, SCCM, WSUS, Hyper-V, VMWare etc.
• Monitor Security, Backup and Redundancy Strategies.
• Composing PowerShell Custom Scripts to increase system efficiency and lower the human intervention time on possible tasks.
• Provide Level 2 and Level 3 Support 24/7 On-Call Support
• Researching Next Generation IT equipment and software and provide recommendations for future configurations/purchases.
• Maintaining Healthy Relationships with Vendors and Suppliers. (Vendor Management)
• Performing Migration and Maintenance Activities time to time as directed by CIO, Deputy Manager and Assistant Manager - IT Infrastructure.
• Performing Data Center and Site Visit on a monthly basis for Internal IT Audit based on the checklist prepared by Group Operations Team.
• Prepared SOP and Design Documents for Current IT Infrastructure and Proposed IT Infrastructure.
• Performed Hardware Maintenance of Servers (HP, Dell and 3Gen)
• Managing and Monitoring Storage Devices (HP Storage - EVA 4400 and EVA P6350)
• Conducting Periodic Mentoring and Technical Training for new joiners and Junior Engineers.
• Performing Periodic performance reporting to support capacity planning as agreed with Assistant Manager - IT Infrastructure.
Managing 2000+ Windows Servers which comprises Exchange, SharePoint, Lync, SAP, proxy servers and in-house applications.
Managing 120+ ESXi hosts which hosts 1000+ virtual machines across 40 sites.
Monitoring and Managing 20 Linux Servers which hosts intranet sites on Apache.
Configuration, Management and Troubleshooting of Group Policy Changes and VMware ESXi 5.1 Virtual Machine Implementation.
Performing VMotion and Configured High Availability for Virtual Machines in VSphere Environment.
Installing and Configuring ESX/ESXi 4.x & 5.x Server through iLO/DRAC.
Used LVM for dynamically extending and reducing partition sizes as and when the need arose.
User and Group Account Creation in Linux Servers.
Applying Quota Management in User and Group Levels.
Providing Folder and File Permissions on both Windows and Linux Servers.
Automating Jobs using Cron in Linux Servers and PowerShell in Windows Servers.
Provisioning New Virtual Machines (Linux and Windows) upon project’s request.
Performing Daily, Weekly, Monthly, Quarterly, Half-Yearly, Annual Backup Tasks and testing it periodically to make sure Backups are intact for restore.
Preparing SOP (Standard Operating Procedures) documents for Helpdesk and Remote Support Technicians.
Monitoring and Managing the Performance of Linux and Windows Servers related to CPU utilization, Memory, Disk I/O, Network bandwidth.
Handling and Resolving Sev 1 and Sev 2 tickets on a priority basis.
Maintaining and Troubleshooting Exchange 2003 and Exchange 2010 Co-existence environment.
Patch Management using WSUS for Microsoft Products.
Maintaining and Troubleshooting EMC Sourceone Mail Management Jobs and generating reports.
Troubleshooting Issues related to Linux and Windows Servers.
Troubleshooting Issues related to VMware VSphere Environment.
Troubleshooting Issues related to SharePoint 2010, Lync 2010 and SQL 2008.
Upgraded File Servers from Windows Server 2003 to Windows Server 2008
Following up with Vendors (Symantec, IBM, EMC) related to escalated issues.
Performed Mailbox Moves from Exchange Server 2003 to Exchange Server 2010 as well as performing mailbox moves in between Exchange 2010 mailbox databases to eliminate white space.
Worked in a Third Party Contract Payroll under HP for its client Ashok Leyland.
Managed 500+ Windows Servers which comprises Exchange, SharePoint, Lync, SAP, proxy servers, in-house applications.
Managing Backup Activities and Maintaining Asset Inventory.
Managing SCOM (System Center Operations Manager) day to day activities like report generation and taking care of alert generation, subscription maintenance.
Managing SCCM (System Center Configuration Manager) day to day activities like remote installation of software to client machines, pushing patches.
Giving 24/7 Support via phone or mail and in person in critical situations.
Coordinating with Third Party Vendors related to Hardware Issues and other OEM software vendors to fix issues.
Installing new servers using HP iLO remotely.
Managing Group Policy Changes, Hyper V Virtual Machine Implementation, and Exchange 2010 related troubleshooting.
Travelling across 8 data centers to help with installs, deployment, testing and troubleshooting.
Maintaining SLA and making sure all services are up and running 24/7 round the clock.
Troubleshooting Issues related to SharePoint 2010, Lync 2010 and SQL 2008.
Respond to tickets through HP designed ticketing system.
Restoring User’s Critical Business Data on ticket basis.
Handling Sev 1 and Sev 2 infrastructure related tickets on priority basis and reducing user impact.
Providing Training to Junior Administrators related to new technologies implemented in our infrastructure and preparing SOP documents.
Conducting Triage Meetings on a monthly basis to learn new technologies and review meetings.
Helping Enterprise Level Customers over Phone, Email and Remote Support and providing resolution related to Active Directory and Exchange Server Environments in order to avoid downtime with Messaging Environment.
Troubleshooting and Fixing Issues with Active Directory and Exchange Server
Fixing Issues with replication and issues with group policy.
Setup, Installation, Up gradation, Migration, Configuration, Performance Issues, Customization and Management of Exchange 2003, 2007 & 2010.
Disaster Recovery, Database Management, Connectors Configuration, Auto Discovery, EWS, Active Sync, MRM 1.0 & 2.0, PowerShell etc.
Managing the cases using Remedy and bringing it to a solution in very less time according to the severity of the cases.
Provided Support for Forefront Online Protection for Exchange (Microsoft’s Cloud Based Mail Gateway)
Troubleshooting issues related to Inbound and Outbound Mail Flow through FOPE (Forefront Online Protection for Exchange)
Troubleshooting Policy Filters and Policy Rules.
Troubleshooting NDR and Bounce Back Mail Issues.
Providing Technical Solutions over Phone, Email and by Remote Support and maintaining customer satisfaction and productivity status.
Providing First Call Resolution.
Making Follow ups for tickets and working towards resolution.
Monitoring the health and stability of Linux and Windows Server Environments
Creating User Accounts, Distribution Groups in Active Directory
Creating User and Group information in Linux Servers.
Providing File Level, Folder Level and Share Level Access to Users upon request in Windows File Server Environment.
Diagnosing and Resolved problems issues related to DHCP, VPN, DNS, NFS and Apache
Following the Escalation Process if any issue occurs after performing the Front Line Troubleshooting
Maintaining the regular backups using tar, ufsdump, ufsrestore, Snap shot backup etc.
Managing system processes and scheduling processes with the cron utility.
Checking alert logs, trace files and file System maintenance
Provided day-to-day technical support and troubleshooting for users employing desktops used for call taking tasks.
Performed upgrades to hardware, operating systems and applications in the desktops with minimal downtime.
Installation, Configuration, Upgrading Microsoft XP, Vista, Windows 7 in Client Machines
Troubleshooting and Resolving Call Taking Agent’s Desktop Issues.
Replacing Hardware for Desktops and Laptops if anything found faulty.
Maintaining and Updating Desktop and Laptop Asset Inventory in MS Excel
Preparing Documentation for various software installations.
Installation of Software required as per project requirements
Troubleshooting client connectivity issues.
Troubleshooting issues related to applications used by Call Taking Agents
Resolving Application Queries and Incidents
Resolving Desktop and Laptop Issues over Phone, Email, Remote Support and In Person Visit.
B.Com (Major : Commerce)
Diploma in Modern Office State Institute of Commerce Education 2003-2006 Practice