dhanya cmenon, Senior holiday consultant

dhanya cmenon

Senior holiday consultant

SNTTA

Location
United Arab Emirates - Dubai
Education
Bachelor's degree,
Experience
9 years, 7 Months

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Work Experience

Total years of experience :9 years, 7 Months

Senior holiday consultant at SNTTA
  • India
  • April 2012 to January 2016

Ø Work independently with a portfolio of corporate to cater to all their travel
requirements be it business, personal or leisure travel. Ø Negotiate rates and services
with leisure suppliers and airlines to ensure
maximum gains while ensuring high levels of customer satisfaction. Ø Handling Group tours
Ø Accounting Ø Coordinating with suppliers for group and individual tours Ø Corporate
handling Ø Preparation of product and design for newsletter, promotions etc Ø Team
handling

Sr Travel Consultant at Sharaf Travel
  • India
  • December 2009 to March 2012

Ø Costing and comparison of leisure packages (Intl. & Domestic) within tight timelines
for leisure as well as for business travel clients.
Ø Documentation and reporting of documents as per specified guidelines.
Ø Providing consultancy to customers.
Ø Ensuring that payments are received on time or suggest timely corrective measures to
the management.
Ø International & domestic ticketing
Ø Preparation and coordinating with GTA, DOTW, Hotel Booking, Cruises, Eurail and
Insurance
Kuoni Holidays (SOTC

Asst. Manager at Infosys
  • India
  • May 2008 to December 2009

Leisure Travel Desk -

Executive - Business at Cox & Kings Pvt Ltd
  • India
  • April 2005 to January 2007

Travel
Ø Have customer relations, online reservation & ticketing in domestic and
international Ø Keep track with customers requirements and back office work Ø Handling
corporate and walk in customers, confirming the itinerary and
issuing tickets Ø Handling cancellation, reissue and revalidation of the tickets Ø
Handling corporates booking and sales promotion Ø Coordinating with airline for group
bookings and spl fares Ø Hotel booking
Sahara Airlines, Cochin •
Receptionist cum Reservation Trainee Ø Have customer relations and online booking Ø Keep
track with customers requirements and ticketing

Education

Bachelor's degree,
  • at SATM
  • August 2018

from

Bachelor's degree,
  • at University of CalicutUniversity of Calicu
  • January 2001

(

High school or equivalent,
  • at University of CalicutUniversity of Calicu
  • January 2001

(

Specialties & Skills

Customer Service
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
DOCUMENTATION
INSURANCE
ACCOUNTANCY
BILLING
MICROSOFT MONEY
MICROSOFT OFFICE
NEWSLETTERS

Languages

English
Expert
Hindi
Expert