DYNATRADE AUTO SEVICE CENTRE
Total years of experience :6 years, 0 Months
Scheduled vehicle service appointments.
➢ Welcomed customers and made general assessments of vehicle issues.
➢ Recorded customer vehicle service issues in company database.
➢ Worked to ensure customer satisfaction and handled customer issues.
➢ Resolved customer complaints and minor customer service issues.
➢ Achieving the targets given by the company.
➢ Selling contracts to the customer to retain the customer.
➢ Selling on VAS products to increase the revenue and helps customer to maintain the vehicle.
➢ Preparing on the daily reports of the reception and maintaining records.
➢ Handling Fleet customers through mail and adding vehicles to increase inflow.
➢ Interaction with customer in their convenience to their satisfaction.
➢ Performed customer follow-up contact to ensure customer satisfaction.
➢ Prepared summaries of vehicle issues for auto technicians
➢ Performed basic auto repairs and assisted with more complex vehicle problems.
➢ Handled customer calls and responded to email inquiries.
➢ Prepared customer invoices and processed customer payments
Team worker and independent.