Engagement Leader
Cerner Corporation
مجموع سنوات الخبرة :18 years, 10 أشهر
Key responsibilities include:
• Change Management.
• Improving healthcare systems.
• Weekly, Monthly & Quarterly reporting.
• Support and guiding clients & building relationships at CEO/CIO level.
• Ensuring that internal teams are following processes.
Key responsibilities included:
• Performing and managing project management office (PMO) related tasks by overseeing the entire project from planning, scheduling, budgeting, deliverables tracking, resource management to event management and go-live planning.
• Scheduling all assigned project activities - identifying interdependencies, risk area overlaps and updating when required and reporting any potential issues and regularly assessing and reviewing project plans.
• Preparation of project budget and forecasts and evaluation of the accuracy of forecasts by assessing costs incurred and physical progress achieved for all project phases.
• Notifying project managers of anticipated deviations from scope, schedule or budget.
• Leading Meetings and delivered presentations to clients and demonstrated websites designed to upload resources and manage tasks.
• Leading meetings with Engagement Management teams to provide financial, timeline, resourcing and PMO related updates.
• Liaising with the finance department to ensure agreement between forecasted and actual revenue across all projects.
• Deputised as, and collaborated with project leaders during on-site client conversion support following go-live.
• Designing and implementing performance improvements in project planning, resourcing, scheduling, cost control and reporting.
• Reviewing project work plans and coordinating the management of individual project progress against overall project work plan.
• Monitoring scope discrepancies and drives to resolution on behalf of the project team.
• Reviewing and approving detailed expense and time reports.
• Ownership and responsible for locking in the forecast for the Cerner Middle East region.
• Localisation and ownership of the Engagement Leader Development Programme for Cerner Middle East while mentoring associates in the programme.
• Team Lead responsibilities: Mentorship, associate reviews & 1:1’s, allocating project work based on demand and supply, interviewing internal/external candidates.
Mar '10 - Jan '11 - IT Delivery Consultant, UAE
• Working as a Consultant to design, build and trouble-shoot using the appropriate tools provided to project team/solution.
• Providing solution functionality to Cerner clients as per their need and situation.
• Establishing and maintaining relationships at the appropriate level between Cerner and Client, in order to provide appropriate escalation of issues, solution benefits, etc.
• Effectively communicating status updates of tasks and project plans to appropriate Client and Cerner project team members.
Jan '07 to May '07 Praxis Partners (Leeds, UK) IT Support Analyst
Significant Highlights:
• Managed user accounts & acted as first point of contact to identify problems & deliver solutions at Praxis Partners
• Remotely accessed PCs & terminals to resolve problems, fix network issues and escalate problems as appropriate
• Devised & supported case management tools, including Filestream & Vectus, & used SQL queries to fix problems
• Supported external clients, assisting with projects & liaising with other members of the team to provide solutions
• Gained a reputation as a highly analytical and investigative problem solver with meticulous attention to detail
Managed user accounts & acted as first point of contact to identify problems & deliver solutions at Praxis Partners
Remotely accessed PCs & terminals to resolve problems, fix network issues and escalate problems as appropriate
Devised & supported case management tools, including Filestream & Vectus, & used SQL queries to fix problems
Supported external clients, assisting with projects & liaising with other members of the team to provide solutions
Gained a reputation as a highly analytical and investigative problem solver with meticulous attention to detail
Apr '06 to Jan '07 BT Global Services (Leeds, UK) Service Desk Support Analyst
Significant Highlights:
• Supported hardware & software for BT services to the Ministry of Defense throughout Europe and the Middle East
• Successfully managed incident progression, escalation and closing via the Kent County Council IT helpdesk
• Ensured a high level of service quality as the central point of contact for customers, suppliers and other BT teams
• Proved versatile across modem support, remote access server configuration, Message-ware and hard drive builds
• Consistently achieved and regularly surpassed all issue resolution, service quality & customer satisfaction targets
TECHNICAL PURVIEW
MS Office (Strong Excel Analytical Skills), Windows, Internet Applications, Oracle PeopleSoft, Oracle Business Reporting
Supported hardware & software for BT services to the Ministry of Defense throughout Europe and the Middle East
Successfully managed incident progression, escalation and closing via the Kent County Council IT helpdesk
Ensured a high level of service quality as the central point of contact for customers, suppliers and other BT teams
Proved versatile across modem support, remote access server configuration, Message-ware and hard drive builds
Consistently achieved and regularly surpassed all issue resolution, service quality & customer satisfaction targets
Quality Rater for Google
BSc (Hons) in Information Systems, Brunel University 2005