Country IT Manager
PT Aura Cantik (Aer Rianta International)
Total years of experience :13 years, 8 Months
▪ Responsible for the provision of IT infrastructure services including
o Cloud server architecture
o Desktop applications
o Local and/or wide area networks
o IT Security
o CCTV network and systems
o Telecommunications
▪ Development & implementation of MS Nav 2016 and LSRetail 2016 (& later versions), payroll and customs systems
▪ Working with management to propose, agree and deliver IT service to defined Service Level Agreements
▪ Responsible for annual and ongoing IT budget
▪ Manage the IT department including:
o Staff appraisals
o Discipline
o Terms & conditions review
o Career development
▪ Responsible for IT hardware, software and maintenance procedure, upgrading & updating systems
▪ Oversight and responsibility for back office systems such as Navision and network.
▪ Ensure efficiencies are made and systems are reviewed at regular intervals
▪ Work with head office and partner IT workgroups for development of IT solutions of common interest across the Group
▪ Develop and maintain a disaster recovery plan
▪ Develop and control the IT security policy
▪ Maintain and develop the company website
▪ Provide a monthly written report to the General Manager on all aspects of the IT department (Servers, UPS, HQ Office, Shop-floor, Warehouse, Budgets, CCTV & Network)
▪ IT infrastructure planning and development.
▪ MS SQL, 2008 / Cloud server architecture
▪ Implementation of MS Nav 2013 / 2016 and LSRetail 2013 (and later upgrades) and Payroll systems
▪ Budget management
▪ Experience in similar environments including Stock Management
▪ Adherence to strict confidentiality
Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Directs technological research by studying organization goals, strategies, practices, and user projects.
Completes projects by coordinating resources and timetables with user departments and data center.
Verifies application results by conducting system audits of technologies implemented.
Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Leads and manages the successful delivery of Managed Services and IT outsourced services, including Service Desk Operations, End User Computing; based on agreed SLAs and by adopting ITIL framework. Manages the daily supervision and workload management of Help Desk, IT Technical Services and QA teams.
Provides strategic leadership for designing, implementing and communication a delivery model for enterprise IT services that includes policies and guidelines for service definition and business case justification, a service level agreement framework, key performance indicators, and flexible delivery capacity requirements.
Provides IT operation functions to EKK’s offices / outlets based on organization’s standard hardware, software, audio/video and voice/data network solutions.
Responsible for initial evaluation, assess, procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, Laptops, VDI, Handhelds, tablets, peripherals, networking equipment, operating systems and other business software and application.
Evaluates latest technology solutions such as VDI, wireless, mobility, BYOD operations, etc.
Acts as the primary point of communication between Technology teams, business and vendors.
Serves as the technical and communications liaison to and from stakeholders and departments key users for IT communications, initiatives, needs, assessments, and expansions.
Provides management, consultation/training/education services such as data service management and staff training/orientation for standard & ERP (Microsoft Dynamics Navision) software.
Responsible for local IT services vendor, contract and outsourcing management.
Ensures that user’s satisfaction are met and maintained according to exceeded and agreed-upon Service Level Agreements and Operational Level Agreements.
Ensures Service Quality through Service quality plan documentation, and compliance to the Service Delivery Operating Model and processes.
Proactively and reactively look for solutions to prevent problems from re-occurring.
Develops a Service Review Plan for identification of gaps/issues/areas for further service improvements.
Prepares and Maintains Transition project plan, communication plan and Implementation Checklist to ensure all governance, operational, technical and service elements for the agreed services are fully transitioned.
Ensures successful knowledge transfer of technology, process, operational procedures, products, training materials and documentation.
Implementation of Microsoft Dynamics software to meet business requirements.
Assess lead-time for installation and configuration.
Develop and manage project budget and scope.
Ensure overall client Satisfaction by providing quick and vast response for any inquiry that customer request.
Developing annual budget plan for expansion processes.
Designing and architecture of network, hardware and servers.
Defining network security polices for remote access and data access.
Planning and maintaining of Data warehousing.
Install and configure systems or Asset Management applications
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Leads and manages the successful delivery of Managed Services and IT outsourced services, including Service Desk Operations, End User Computing; based on agreed SLAs and by adopting ITIL framework. Manages the daily supervision and workload management of Help Desk, IT Technical Services and QA teams.
•Provides strategic leadership for designing, implementing and communication a delivery model for enterprise IT services that includes policies and guidelines for service definition and business case justification, a service level agreement framework, key performance indicators, and flexible delivery capacity requirements.
•Provides IT operation functions to Grand Mart’s offices / outlets based on organization’s standard hardware, software, audio/video and voice/data network solutions.
•Responsible for initial evaluation, assess, procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, Laptops, VDI, Handhelds, tablets, peripherals, networking equipment, operating systems and other business software and application.
•Evaluates latest technology solutions such as VDI, wireless, mobility, BYOD operations, etc.
•Acts as the primary point of communication between Technology teams, business and vendors.
•Serves as the technical and communications liaison to and from stakeholders and departments key users for IT communications, initiatives, needs, assessments, and expansions.
•Provides management, consultation/training/education services such as data service management and staff training/orientation for standard & ERP (Microsoft Dynamics Navision) software.
•Responsible for local IT services vendor, contract and outsourcing management.
•Ensures that user’s satisfaction are met and maintained according to exceeded and agreed-upon Service Level Agreements and Operational Level Agreements.
•Ensures Service Quality through Service quality plan documentation, and compliance to the Service Delivery Operating Model and processes.
•Proactively and reactively look for solutions to prevent problems from re-occurring.
•Develops a Service Review Plan for identification of gaps/issues/areas for further service improvements.
•Prepares and Maintains Transition project plan, communication plan and Implementation Checklist to ensure all governance, operational, technical and service elements for the agreed services are fully transitioned.
•Ensures successful knowledge transfer of technology, process, operational procedures, products, training materials and documentation.
•Implementation of Microsoft Dynamics software to meet business requirements.
•Assess lead-time for installation and configuration.
•Develop and manage project budget and scope.
•Ensure overall client Satisfaction by providing quick and vast response for any inquiry that customer request.
•Developing annual budget plan for expansion processes.
•Designing and architecture of network, hardware and servers.
•Defining network security polices for remote access and data access.
•Planning and maintaining of Data warehousing.
•Install and configure systems or Asset Management applications
•Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
•Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
•Perform regular security monitoring to identify any possible intrusions.
•Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Handling Implementation, installation & support for Microsoft ERP application, add-on as well as POS application that MGT is selling.
Implementation of Microsoft Dynamics software to meet client business requirements.
Assess lead time for installation and configuration.
Integration of Microsoft Dynamics NAV with the Point of Sale Application with client application developer or the help of Money Guard Technologies Vendors (Partners).
Integrate business process and systems.
Utilize ERP implementation standards and tools/documents.
Convert data from legacy system into Dynamics ERP system.
Provide user training and support throughout implementation.
Provide post implementation support.
Maintain core competencies: client focus, knowledge and skills, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others.
Ability to maintain schedules for client meetings and facilitated strategy sessions through presentation of MS Dynamics ERP, TP.NET (Application which they are selling)
Develop and manage project budget and scope.
Ensure overall client Satisfaction by providing quick and vast response for any inquiry that customer request.
Developing annual budget plan for expansion processes.
Writing scoop of work for customers.
Designing and architecture of network, hardware and servers.
Defining network security polices for remote access and data access.
Customizing Navision, reports as per the organization requirement.
Planning and maintaining of Data warehousing.
Install and configure systems or Asset Management applications
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Create, change, and delete user accounts per request.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Helps install and improve computer software and network equipment.
Server setups and management, and domain policies at specified location.
Assists with the inventory management of software licenses, software, hardware, and other it supplies.
Assists with the purchase of software, hardware and other it supplies.
Promotes responsible usage and care of corporate equipment.
Designing, implementation and maintenance of Windows based Network, inclusive of all Networking Hardware & Software support.
•Implementation and planning of Dynamic Navision 2009 R2 for Store & Outlets.
•Implementation and planning of LS Retail Hospitality.
•Maintaining updating POS
•Designing and architecture of network, hardware and servers.
•Defining network security polices for remote access and data access.
•Customizing Navision, reports as per the organization requirement.
•E-Commerce integration with Navision ERP.
•Knowledge of Payment Gateway for online shop.
•Working experience of E-Commerce platform “Magento”.
•Payment Gateway integration with “Magento”
•Architectural for E-Commerce and process design.
•Maintaining NAV Database / SQL Database.
•Installing, Configuring and Maintaining NAS (Navision Application Server).
•Planning and maintaining of Data warehousing.
•Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Install and configure systems or Asset Management applications
•Develop and maintain installation and configuration procedures.
•Contribute to and maintain system standards.
•Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
•Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
•Perform regular security monitoring to identify any possible intrusions.
•Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
•Create, change, and delete user accounts per request.
•Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
•Perform periodic performance reporting to support capacity planning.
•Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
•Helps install and improve computer software and network equipment.
•Server setups and management, and domain policies at specified location.
•Assists with the inventory management of software licenses, software, hardware, and other it supplies.
•Assists with the purchase of software, hardware and other it supplies.
•Promotes responsible usage and care of corporate equipment.
•Designing, implementation and maintenance of Windows based Network, inclusive of all Networking Hardware & Software support
Role:
•Installing software, patching, upgrading and maintenance of operating system.
•Installing and configuring AV (Anti Virus Server)
•Applying user policy as per the management require
•Taking AD and SQL Database Backup, Netback up by using various software.
•Implementation and planning of Dynamic Navision 2009 R2 for Store & Outlets.
•Implementation and planning of LS Retail.
•Maintaining updating POS
•Maintaining NAV Database / SQL Database.
•Manage and Monitoring MS NAVISION ERP system and MPLS connectivity.
•Manage and Monitoring POS systems of PAN India.
•Implementing and planning for DR site.
•File & Print Servers configuration
•Mail servers (POST MASTER)
•Installation Windows 2000, Windows 2003 Server and Client.
•Installation and configuration of DHCP and DNS server.
•Maintaining Active Directory Services
•Maintain and monitor user access rights on different Shares and Files.
•Installation & Connectivity of Network Printer
•Installation of MS outlook Mail Client, Configure mails at client side, Address Book updating
•Resolving all hardware (Laptop, Desktop, printer, scanner etc.) related issue.
•Supporting on Internet and LAN related issue.
•Configuration of Wi-Fi Access Point
•Server setups and management, and domain policies at specified location.
•Maintaining daily call report
•Assists with the purchase of software, hardware and other it supplies
Role:
•Installing software, patching, upgrading and maintenance of operating system.
•Installing and configuring AV (Anti Virus Server)
•Applying user policy as per the management require
•Taking AD and SQL Database Backup.
•Manage and Monitoring MS NAVISION ERP system and MPLS connectivity.
•Implementation and planning of Dynamic Navision 2009 R2 for Store & Outlets.
•Implementation and planning of LS Retail.
•Maintaining updating POS
•Maintaining NAV Database / SQL Database.
•Maintaining and Monitoring POS systems of Costa Coffee for West Regional.
•Managing User area support.
•Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, internet access, email, etc
•Understands the issues involved in administering and maintaining corporate wan.
•Helps set up and maintain computer stations and software
•Network monitoring & troubleshooting regarding issues at specified locations
•Assists in supporting corporate applications; internal corporate servers, user desktops, etc
•Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
•Backup monitoring Troubleshooting, firefighting and preventive maintenance
•Helps answer all trouble calls/emails and enters work orders.
•Provides responses to internal clients in a timely manner.
•On Job troubleshooting & firefighting in regards to on location issues including VISTA support.
•Assists with the purchase of software, hardware and other it supplies
Special Subject Cost Accounting and Audit
10+2