Dhekra Hajji

*Plan and coordinate the international shipment of goods.
*Negotiate with a variety of people, such as Shippers, agents and vendors...
*Keep track of invoices and prepare reports to expedite the billing process.
* Ensure that shipments are in compliance with the laws and regulations governing the export industry.

- PHP5/MySQL/POO/MVC
- CMS : Wordpress
- Front End (Javascript - HTML5 et CSS3, Responsive design, Bootstrap Twiter)
- Social media (LinkedIn Twitter Facebook Youtube Instagram Google+ …).

o Booking appointments and entertaining queries through the multi-line swichboards system.

o Cater to the needs of the all incoming patients ( with or without appointments ).

o Request, collect, sort, and prepare medical / patient s files the MRD for appointment patient.

o Registration of new patients to include the explanation of the Patient & family bill of rights & Responsabilities.

o Verify insurance coverage, collects payments, deducttibles and co pays from patients.

o Prepare different insurance claim forms to go with the files and arrange them in the respective doctor s chambers.

o Handle all the payments to the hospital patients and accurately enter daily payment activities (credit, insurance, cash, payments for services and doctor s visits) into HIS (Hospital Information System).

o Participate in the monthly staff educational conferences.

o Performs related duties assigned by the Head of the Department.

o Filling management and documentation
o Using (Outlook, Excel, Word, Power Point…)
o Typing, scaning and photocopying
o Translating Arabic/English, English/Arabic
o Incoming and outgoing calls
o Answering questions providing information
o Calendar management
o Meetings arrangement for the CEO
o Maintaining the confidentiality of the office of the CEO.
o Travel arrangement
o Attending and directing visitors
o Working on internal software
o Carrying out all filing
o Handle all office supplies for the office (pantry items (coffee, tea, water etc), stationery etc).
o Maintains outgoing courier/shipment files
o Maintaining personal files of all employees of the company.
o Assist the HR manager in Recruitment : Screening CVs, Conducting Screening phone interviews, Arranging for Interviews.

o Offering good quality of customer service.
o Assisting customers and leading the sale.
o Achieving targets.
o Cashiering and billing.
o Analyzing customer problems and providing solutions.
o Complaints handling.
o Ensure upkeep of retail standards and general hygiene
o Implement visual displays
o Generate Daily Sales Reports
o Customer Relationship Management
o Provide exemplary customer service to clients
o Stock Management
o Supporting inter shop/location stock transfers
o Enter all received goods and ensure stock control and proper record of all stock movements
o Participate in replenishment process to avoid and report any over stock
o Prepare for the inventory

o Helping children in Early Years and primary classroom how to use computer in al Faracha kindergarden.
oWorking one-to-one with children/illiterate adults who have specific learning difficulties.
o Providing in-class support for individual and small groups of pupiles.
o Training introductory computer for illiterate in different ages with ATUSUT Association.
o Training algorithms and programming course (PASCAL language) for high school students with Prince High School.
o Giving database and ICT course (Information and Communication Technology) to bachelor level students in computer science section with AlFarabi High School.

o using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc.

o letter writing;
o dealing with telephone and email enquiries;
o creating and maintaining filing systems;
o scheduling and attending meetings, creating agendas and taking minutes - shorthand may be required;
o keeping diaries and arranging appointments;
o organising travel.

o Ordering stationary and equipements

o Handling petty cash.

o Providing service to customers and answer their questions and inquiries via phones.

o Dealing with callers problems.

o Making people interested in the services and products offered by the company.

o Updating the database with the possible changes and the customers' status.

o Dealing with tasks like call backs, disconnects, call transfers, messages and holds.

o Communicating on the telephone with persons according to the type of behavior that they have.

o Using the corresponding etiquette on the telephone in order to satisfy and please customers.