IT Business Analyst (Information Technology Business Analyst) ITIL V3 Certified
Garnet Management Consulting
Total years of experience :7 years, 8 Months
Studying and designing documentation, application /customization deployment and testing cases prepared from business core users
Business Process Optimisation, application setup & process mapping, end-user / core user training
Project sign off for each stage, onsite project management, onsite go-live support
Reviewing the SDLC (Agile, Waterfall, etc.) phases; requirement analysis, design, development, implementation, support, issue resolution, developing solutions for smooth operations of the product
Re-production of complex defects and providing solutions to the support team
Preparing proposals to the prospective clients after the initial appointment
Preparing test scripts and conducting UAT, training end-users on the implemented application
Presenting and demonstrating company product to current and potential clients.
Pre-implementation consulting, reviewing existing processes, implementing effective solutions.
Managing projects from time of SRS (Functions) to timely completion.
Implementation of Workflows, Data Entry Screens, Master Creations, and MIS Reporting.
Training and support for users on the implemented applications in live operations and user testing.
Working with the project head in providing a blueprint of training and orientation on the product.
Handling software demo for the company assigned channel partners in Bahrain, Oman, and Saudi Arabia.
Liaising extensively with clients to implement ERP software and provide pre-sale and post sale support, and additionally delivering on-line demonstrations for clients in the Middle East, Far East and Africa.
Involved in the Solutioning of the Proposals along with the delivery team.
Successfully converting sales leads by delivering influential pitches and maximizing strong negotiation skills.
Providing valuable contribution to the account planning process by identifying target accounts and ensure successful development of clients.
Formulating market development plan and creatively find new ways of working to drive maximum use of available resources to drive growth.
Acquiring in-depth knowledge of various ERP software, including Payroll, Retail, Auto and Accounting.
Co-ordinating or preparing responses to requests for proposals (RFPs), requests for information (RFIs), and requests for quotes (RFQs) and provide information to enhance company business interests.
Responsible for BRD / FSD report to project managers and Higher Hierarchy’s for software deployment.
Relationship management with new and existing clients and maintaining client database for future Business Development management.
Financial operations e.g. Loans, Forex, AR/AP
Financial Accounting, Payables, Inventory Management, Payroll, Marketing)
Modules Included International Business Strategies Global Marketing Management Planning & Performance Decision Making Marketing Business Environment Managing People
specializing in computers and electronics