Dhinesh Sundar

• Led Architecture Review Boards to evaluate and approve over 20 Cloud and AI solutions, ensuring compliance with design standards and alignment with the Enterprise Architecture framework.
• Enhanced business efficiency and resiliency through strategic architectural decisions that meet organizational needs.
• Curated a comprehensive enterprise AI and data architecture repository, developing reusable patterns, including Data Ingestion/Consumption and Agent Discovery, to streamline solution development.

• Payit Wallet: Spearheaded the transition from vendor-locked legacy systems to cloud-native microservices on AWS, achieving a seamless migration that reduced operational costs by AED 7.2 Mn.
• KSA Retail Banking: Architected the transformation of online and mobile banking platforms to a robust cloud-based architecture, enhancing scalability and user experience.
• Delivery & Governance: Directed development teams in creating RESTful services integrated with SOAP-based middleware, optimizing mobile app backend performance and reliability.
• Solutions Architecture: Collaborated with cross-functional teams to define technical roadmaps and ensure alignment with business objectives, driving innovation and efficiency.
• Stakeholder Engagement: Fostered strong relationships with stakeholders to gather requirements and deliver tailored solutions that meet evolving business needs.

• Digital Customer Onboarding (Noon Visa): Spearheaded the design and implementation of the first-in-bank NTB Credit Card Customer Onboarding, achieving a seamless experience across Mobile and Online platforms, leading to approximately 20K new customers onboarded daily.
• Egypt Retail Banking (Online & Mobile): Led the design and transformation of Online and Mobile banking into a distributed, cloud-based architecture, facilitating smooth customer migration without any service interruptions.
• Digital Index: Developed and executed a comprehensive digital index to effectively visualize business results, enhancing strategic decision-making and performance tracking.

• Designed and implemented a comprehensive solution for cross-selling insurance policies for Android & iOS to eligible customers, utilizing AWS-based SaaS technologies.
• Engineered a robust retargeting strategy for users who abandoned transactional journeys, significantly enhancing customer engagement and boosting conversion rates.
• Collaborated on the development of innovative solutions to drive customer spending through cashback incentives, effectively leveraging gamification techniques to increase user interaction and satisfaction.
• Focused on optimizing customer experiences and maximizing revenue potential through strategic solution architecture and implementation.

• Retail Banking: Transforming the Retail banking (Online & Web) applications from legacy to
distributed systems. Led DevOps onboarding to streamline CI/CD and minimize manual code
promotion
• Smart Banking by ADIB: Transformed the architecture of ADIBs mobile and web applications,
supporting distributed systems and DevOps integration for more effective development and
deployment
• Digital Account Opening & Personal Finance: Implemented both STP and non-STP processes for
digital account opening and personal finance solutions

Designed and implemented a unified mobile application integrating
multiple services for the Department of Finance Developed a solution for services (top-up, bill payments) that can be
integrated with Mobile and Web Application
• Bank Maisarah, Designed and implemented a new mobile banking app for various
platforms Designed and implemented a new mobile banking app across multiple
platforms Developed a solution to extend various government services via a mobile
application Sohar, Designed and implemented a new mobile banking app for multiple platforms Created a solution to offer personalized deals and offers to banking
customers based on their location and preferences

• Led the end-to-end delivery of hybrid mobile applications, ensuring high-quality user experiences and timely project completion.
• Analyzed, designed, and developed innovative mobile solutions using IBM MobileFirst and Ionic frameworks, enhancing application performance and scalability.
• Leveraged expertise in HTML5, CSS3, JavaScript, jQuery Mobile, Dojo Mobile, AngularJS, and Ionic to create responsive and engaging user interfaces.
• Collaborated with cross-functional teams to align technical solutions with business goals, driving successful project outcomes.
• Gained proficiency in IBM WebSphere Application Server, IBM HTTP Server, DB2, and MySQL, contributing to robust backend solutions.
• Focused on continuous improvement and adopting best practices to optimize development processes and reduce delivery timelines.

Led the Mobile Development for iOS & Android using IBM Moblilefirst for various industries
Improving data access and usage Developed mobile solutions to extend internal customer services from an existing
portal to a mobile platform Led a team to develop a mobile application that enabled students to
access services available on the web portal

Apache Cordova. Skills: HTML5, CSS3, Javascript, jQuery Mobile, Dojo Mobile, AngularJS and Ionic. Tech Product: IBM Worklight IBM WebSphere Application Server and IBM WebSphere Message Queue.

• Provided expert technical support for Apple systems, enhancing customer satisfaction and loyalty.
• Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues efficiently.
• Developed and maintained comprehensive documentation for troubleshooting processes, improving team knowledge sharing.
• Leveraged strong analytical skills to identify trends in customer inquiries, leading to proactive solutions and reduced support tickets.
• Trained and mentored junior team members, fostering a culture of continuous learning and improvement.

• Provided technical support for RedHat Linux and HP UX, enhancing system performance and reliability for NTPC & Reliance Industries.
• Managed hardware, software, and networking maintenance for corporate clients, reputable banks, and government offices, ensuring seamless operations.
• Supported various Windows operating systems, including Windows 2000, XP, Vista, and 7, contributing to user satisfaction and system stability.
• Configured and maintained server operating systems, including Windows 2003 with Active Directory Services, optimizing user management.
• Implemented essential services on RHEL 4, such as Samba and Squid, improving resource sharing and internet access for users.
• Collaborated with cross-functional teams to identify and resolve technical issues, driving efficiency and enhancing overall service delivery.