Dhiraj Kumar

Managing day-to-day operations and engaging closely with guests, especially VIP
Guests and Long-Stay Patrons.
• Handling all Guest Complaints with utmost care and attention to detail.
• Ensuring full compliance with hotel operating controls, SOPs, policies, procedures
and service standards.
• Responsible for the 'IHG One Rewards' loyalty program and holding the position of
'Front of the House Champion'
• Arranging the weekly roster and updating payrolls for the team.
• Completing administrative tasks, including requisition and monthly statistics reports.
• Reviewing guest feedback and replying to social media and IHG Concerto case daily.

Managed Front Office operations, ensured guest satisfaction and quick response to
guest issues.
• Oversaw various roles including Duty Manager, Assistant Front Desk Manager, and
Front Office Rooms Group Coordinator.
• Recognized for outstanding performance throughout various positions.