IT Solution Architect And Networks Administrator
Ghassan Aboud Group
Total years of experience :16 years, 5 Months
• Expertise and experience in technology transformation to support business strategy and business process optimization for improving efficiency and meeting the needs of a growing global business.
• Experience working with Multi-National Companies in a high pace and multi-cultural environment to deliver business requirement within given SLA and across verticals like Automotive, Retail, Logistics and Distribution, Media and Oil Rigs.
• Experience in all aspects of enterprise IT including business/technology strategy development and execution, application delivery, Infrastructure Operations, IT Service Management, Digital, Ecommerce and Procurement.
• Technology experience in areas like Media channels, Automation, Encoding/Decoding and Cloud computing.
Managing the total IT infrastructure of the company both onshore and offshore regions.
HIGHLIGHTS
•Established company network infrastructure by designing system configuration, installation of servers and software, Networking devices, documentation and enforcing system standards.
•Technical lead duties and management of technical projects.
•Configuring VLANs, VTP, Ether channels.
•Configuring Inter-VLAN routing on Layer-3 switches.
•Configuring Voice VLANS and QoS VLANs.
•Designing and implementing wireless architectures (Cisco AP’s)
•Implemented IT policies and procedures for the company.
•Configured and managed servers, switches & routers, firewall and IP telephony.
•Configured exchange servers, Domain server, File Server, ERP server and SQL server.
•Configured Active directory to manage user account, File and folder access permissions and various policy based roles.
•Configured RDP client for remote access to servers under the guidance of management.
•Established VPN connectivity between two regions to meet business requirements.
•Remotely monitor System and server performance to maintain network security through network/server monitoring tools.
•Monitoring activity of end users to avoid threats against viruses and hackers.
•Actively involved in managing and designing ERP reports based on management needs and was introduced as Project Manager to manage and meet end user requirements.
•Managed internal and external employees to effectively meet business needs for the organization.
•Managed IT services and inventory for the organization.
•Managing yearly IT budget and cost of the company.
•Liaise with various 3rd party vendors to effectively meet company IT requirements.
Managing & providing total IT solutions and support to various clients as per the business requirement and abiding by the protocols of various companies across the UAE.
HIGHLIGHTS
•Configured Cisco/Linksys IP phones for the company (VOIP) and other client’s location.
•Configured various software and hardware under the direction of management within BOQ.
•Cabling and patching of network cables as per user needs.
•Resolve any Desktop/Laptop related issues within the proposed time frame.
•Configuration of various Switches and router both HQ and clients location.
•Maintain the AMC by providing effective service and renewal in timely manner.
•Perform Performance maintenance in a timely manner to maintain up-to-date system/server performance against the most stable network firmware release.
•Manage and maintain IT services and inventory for the organization.
•Promoting business by providing IT solution based on client's infrastructure.
Work on Incident management, service management, change management, and various other process requisites involving majorly on networks and server monitoring.
HIGHLIGHTS
•Work on critical issues and resolve it in a given time frame.
•Troubleshoot issues related to Routers and switches, server monitoring and Configuration of various product requisites.
•Configuring Voice VLANS and QoS VLANs.
•Worked as Remote specialist to resolve complex issues involving application and network related errors.
•Manage issues involving applications like SAP, Remote Access, Internet, Intranet, Blackberry, and various other applications.
•Internally support clients or employees within the organization and around the world.
•Also worked in Active Directory to create/delete User account and add/Push/remove software packages within business environment.
•Co-ordinate with various 3rd party vendors to support application and network errors.
•Actively involved in training employees with project software rollout to actively meet business requirement.
•Monitor and guide internal users through various applications used and its functions to meet the goal of the organization.
•Handled end users between 200-2000 employees to meet requirements of various department and functioning body world wild.
Providing technical support to clients in United Kingdom and neighboring regions.
Resolved queries of customer related with network connectivity, issues involving firewall security and implementing new ideas pertaining to company quality needs.
Acquired active process requirement related to customer satisfaction and delivery of the same on time.
Received appreciation by TL, Manager and customer and also given opportunity to work on various applications involving process requisites.
Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from employees.
Trains and orients staff on use of hardware and software.
Assisted in maintaining LAN/WAN records and, as appropriate, telephone systems cable.