Dhulkarnein Noor Mohammed Arayappuram

BRIDGEWAY ELECTROMECHANICAL LLC (DUBAI, UAE) Dec 2007 -Nov 2012
Accounts Executive (Debt Collection Executive)
The Bridgeway Electromechanical Division specializes in Supply, Installation, Testing and Commissioning of all kinds of electromechanical works including Electrical Equipment Installation, Plumbing & Drainage works, HVAC works and Specialized Piping works.

Main Job Responsibilities: • Provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
• Communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.
• Responsible for chasing outstanding debts from customers and meeting collection targets in order to maintain positive cash flow.
• Allocate receipts to invoices and credit notes so that customer balances show the correct debt due to ensure that debtor information is accurate.
• Responsible for providing support in managing the Debtors book and to ensure that the debt status is up to date and accurate on Data Editor.
• Responsible for producing aged debts listings and days sales outstanding (DSO) reports to maintain and control the debtor level and days outstanding.
• Deal with and manage correspondence from customers to ensure that service levels are maintained within a 7 day turnaround.
• Post and lodge cheques from customers and review daily bank receipts (Bank master) including credit transfers so that funds are credited for value as soon as possible.

NATIONAL BANK OF ABUDHABI (AL-AIN, UAE) Nov 2005 - Nov 2007
CHEQUE COLLECTIONS & CLEARING REPERESENTATIVE

NBAD, The Number One Bank in UAE, was incorporated in 1968 and is listed in the Abu Dhabi Securities Exchange (ADX), under stock code NBAD. The Bank has a network of more than 110 branches in the UAE in to provide banking services to customers all over the country.
NBAD provides its customers with a wide variety of financial services targeting all segments of the consumer and corporate markets in addition to fund management, brokerage, financial markets, leasing, property management and private banking businesses.

Main Responsibilities:
• Ensure timely follow up of outstanding debts from enterprise key high value delinquent customer accounts
• Conduct weekly review sessions with account managers and Finance to review the outstanding customer debt position; agree and execute next steps accurately.
• Ensure timely and regular escalation of issues affecting collections to the account managers.
• Work with account managers in ensuring timely management, resolution and administration of customer enquiries related to bill disputes; setting up of payment arrangements; payment and invoice adjustments and refunds and ultimately collecting the outstanding overdue balances.
• Ensure all individual targets and key performance indicators are consistently met or exceeded escalating any issues to the Business Collections Supervisor in a timely manner.
• Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the collections processes and systems.
• Recommend and implement effective dunning actions for delinquent payers in coordination with the account managers; customer care director and finance.
• Work closely with the CMS specialist in creating automated collections strategies and also performing User Acceptance Testing on any changes or developments in future collections strategies for high value customer accounts within the collections management system.

ABU DHABI COMMERICAL BANK (DUBAI, UAE) April 2001 - April 2004
CHEQUE COLLECTION & CLEARING REPRESENTATIVE

Abu Dhabi Commercial Bank (ADCB) was formed in 1985 as a public shareholding company with limited liability, upon merger of Emirates Commercial Bank and Federal Commercial Bank with Khaleej Commercial Bank, which was established in 1975. The United Arab Emirates-based public joint stock company provides retail, commercial, investment, merchant, brokerage and fund management activities through its network of 49 branches in the United Arab Emirates and 2 branches in India.

Main Job Responsibilities:
• Doing follow up for payments.
• Timely query escalation and faster action.
• Negotiating and advising customers for receivables.
• Cheque collection.
• Invoice printing.
• Assisting to prepare Credit Notes.
• Monthly tracking of Key Customers.
• MIS Reporting Debtors and Creditors Schedule.
• Following up collection and attending queries from salespersons and customers.
• Preparing, analyzing and distributing Sales reports, aging reports, customer statements.

MACRO CORPORATION (DUBAI, UAE) April 2000-March -2004
OFFICE ASSISTANT

Main Job Responsibilities:
• Assisting the staff with varied responsibilities and keying them in on the duties they are supposed to handle.
• Developing and maintaining the agency inventory system.
• Maintaining and keeping a daily check and record of the company's database and making sure that the changes are keyed in from time to time.
• Making sure that the company's data collection system is maintained and modified, as and when the need arises.
• Maintaining contacts with the varied departments of oversees to make sure that the database management is carried out effectively.
• Keeping a check on all the things that are required in the office and ordering them accordingly.