RelationShip Manager
YallaMotor
مجموع سنوات الخبرة :12 years, 10 أشهر
New Business Development:
•Prospect for potential new companies such as (used car dealers, new car dealers, distributors, financial entities, media agencies, etc.) and turn this into increased business.
•Identify and Cold calling the decision makers such as (marketing managers, communication managers, departments heads, business owners, etc.) within GCC & Egypt via emails, calls or knocking doors to ensure a robust pipeline of opportunities, meeting those clients by growing, maintaining, and leveraging my networks.
•Discuss with our client their needs and start building a long-term and mutual benefits relationship with those clients by selling YallaMotor solutions and services such as (advertisement solutions, Saas solutions, used car listing, etc.) to fulfill those needs
•Plan approaches and pitches and working with the team to develop proposals that speaks to the client’s needs, concerns, and objectives.
•Participate in pricing the solutions/services according to market analysis and customer expectations.
•Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion, using my persuasion and negotiation skills
Client Retention:
•Present new products and services and enhance existing relationships.
•Work with technical staff and other internal colleagues to develop the tools to fulfill the client’s needs.
•Arrange and participate in internal and external client debriefs.
Management and Research:
•Ensure that data is accurately entered and managed within the company’s CRM.
•Forecast the monthly KPIs and targets with YallaMotor General manager.
•Track, support and record activity assigned to my team and help to close deals to achieve targets.
•Present business development & sales training and mentor business developers and other internal staff.
•Research and reading automotive case studies for leadings verticals in the world to develop YallaMotor and provide different solutions.
Responsibilities:
New Business Development:
• Prospect for potential new clients and turn this into increased business.
• Cold call as appropriate within our market or geographic area to ensure a robust pipeline of opportunities. Meeting potential clients by growing, maintaining, and leveraging my network.
• Identify the decision makers within the organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and discuss long term business relationship.
• Plan approaches and pitches. Work with the team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service according to market analysis and customer expectations.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Using a variety of styles to persuade or negotiate appropriately.
• Present an image that mirrors that of the client.
Client Retention:
• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.
Business Development Planning:
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
Management and Research:
• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
•Close business deals to achieve the business target
•Receive, advise, and follow up for new and potential clients in order to satisfy their training needs and requirements
•Effectively maintains and retains existing clients by building long-term relationships starting from registration stage until graduation
•Cross Sell Services based on clients potential needs without affecting their primary work and service standards.
•Responds to all inquiries and sales requests within specified timeframe
•Ensure the timely and successful delivery of our services according to customer needs and objectives
•Upgrade and maintain complete organization knowledge and product and services familiarity.
•Handling for clients complaints and effectively solve problems
•Coordinate with the company departments to finalize sales process and executing corporate plans
•Building an effective Corporate relations through organizing and attending Meetings, Working with HR, Training departments and advise detailed tailored plan that maximizes the trainings required for short and long term
•Develops negotiating strategies and positions by Conduct market analysis and evaluation for competitor’s practices and market status.
•Support in sales and customer service trainings for our new staff
•Selling the company services to customers to achieve the business target
•Receive and advise customers in order to satisfy their needs
•Follow up with existing and potential customers to attract them
•Cross Sell Services
•Making sure that customers knows all the company policy and procedures
•Coordinate with all departments of the company to finalize sales process
•Provide frequent feedback to individuals and branches’ heads on performance.
•Work very closely with the CSRs to develop marketing strategies and branch based initiatives to increase sales and interviewing activity.
2- (From 01-03-2011 till 30-10-2011) working in Interban as cost accountant
• Preparation lists of the product cost
• Prepare a list of costs of each stage of full production
• Preparation for the production inventories under operating
• Participated in the work program costs the company
• Evaluation of the raw materials and production
• Financial analysis and performance evaluation of production
• Coordinate with the marketing department to prepare the pricing list
Bachelor Degree in Business Administration-English Section from Arab Academy for Science and Technology, February 2011 Major: Financial Management Grade: GPA 3.54 Excellent with honor the third on class. Course work included: • General Accounting • Financial accounting and investment • Marketing • Human resources • Feasibility studies