Diaa Kamal

• Designing and implementing strategies, budgets and IT solutions for meeting organizational requirements and growing business needs and implementing need based suitable technologies aligned with business
• Spearheading IT department quality assurance activities, managing the complete business cycle including need assessment, preparing IT Blueprint, Strategic Management, and delivering quality technical/business solutions
• Accountable for developing all change management initiatives through stakeholder engagement, analysis and participation, preparing and executing readiness tests, establishing points of resistance
• Evaluating and implementing new systems to improve IT services & infrastructure performance and presenting recommendations and justifications for purchases of hardware and software
• Managing IT operations involving IT risk and audit management, program management, service management, and infrastructure management for products/ projects, corporate staff support
• Analysing the change impact and create & implement the change management strategy with a structured methodology and handling IT Operations involving Program Management, Service Management
• Creating actionable deliverables for the change management levers including communications plan, sponsor roadmap, vision statement, coaching plan, training plan, resistance management plan, maintaining momentum
• Leading and mentoring teams, providing guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developments
• Evaluating individual performance, devised training plans and encouraged professional development of teams through in-service education and outside conferences
• Instrumental in designing and implementing strategies and solutions for meeting organizational requirements and growing business needs and implementing need based suitable technologies aligned with business
• Streamlining the operations by implementing the leading Bold Change principals and established new systems & process and organizational structure for service delivery
• Key Contributions
o Awarded professional Membership in BCS the chartered institute for IT
o Stellar in implementing IFA in Gulf Branches in 2016 and IFA in remaining KSA branches in 2015
o Implemented DMS HIS in GULF in 2014 and DMS portal in KSA, 2012
o Adroitly implemented video conference system, IP telephone system, IFA ophthalmology Medical records in KSA western and central regions (6 Hospitals), and Group implementing MenaItech HR in KSA and Gulf in 2011
o Holds distinction of connecting Magrabi branches, standardizing infrastructure in all branches after creating a data center model in the main hospital in 2010
o Initiated DMS portal project (centralizing the system setup entry and the system replicates it automatically to the branches in 2010
o Meticulously implemented DMS Business Application in 8 Hospitals in KSA, 2 as well as managed implementation of IDMsys integrated with sage accpac in 1 hospital in Gulf Region in 2009
o Instrumental in implementing DMS Business Application in 4 Hospitals in KSA, (IDMSys integrated with sage accpac) in 2 hospitals in Gulf region, and Sage Accpac ERP in the corporate office, 2008
o Successfully standardized Business Application setup data across the group, 2007

oResponsible of Computer System and Data Base Administration activities.
oResponsible of Systems and Hardware upgrades, maintenance, moving and relocating resources.
oResponsible of preparing all necessary supplements required to insure proper operation of a computer environment
oResponsible of successful completion of software development and modification projects within time and budget.
Key Deliverables:
• Improving operational systems, processes & policies in support of organization’s mission, assisting in better management reporting, information flow & management, business process and organizational planning
• Responsible of Computer System and Data Base Administration activities, managed all System Administration activities to ensure the proper operation of the Computer System and plan of the system utilization, and upgrade of the computer hardware
• Prepared all necessary supplements required to insure proper operation of a computer environment, ensured successful completion of software development and modification projects within time and budget
• Managed assigned projects and program components to deliver services in accordance with company objectives and documenting change management for major software and infrastructure change
• Ascertained all the Critical and High Priority Incidents are addressed within SLA and sent out the Critical Alerts for such Incidents, thus driving client satisfaction through the delivery of a quality and timely service
• Enhanced infrastructure and ensuring continuous availability of licenses, file systems, support along with maintaining, and analyzing, troubleshooting and repairing server systems for large sized users
• Carried out routine preventive maintenance on office business applications in order to provide uninterrupted service to users; responsible for repairing various IT equipment, including laptop / server / workstation
• Ensured regular maintenance of servers, backup software, and storage tools through the installation of software upgrades, patches, and hardware upgrades
• Drove IT environment upgrade project to accommodate the expansions and business grows, 2005 - 2006
• Successfully finalized the implementation and stabilized Business application and efficaciously drove network upgrade in 2001

oSupporting two main sites (Jezirah Sheraton, Jeata Restaurant) to maintain smooth IT operation.