Senior Property Manager (AWQAF & Minors Affairs Portfolio)
Harbor Real Estate D u b a i
Total des années d'expérience :17 years, 6 Mois
I am responsible for property management aspects of AWQAF and Minors Affairs portfolio. The portfolio around 7000residential, commercial (all shops in All Dubai's Mosques), and labor camp units.
▪Taking over new building assigned by AWQAF as well as handing over building to minors.
▪Develops, monitors, and oversees all site management related programs, policies, plans, rules, regulations, contracts, and agreements in accordance with corporate policies.
▪Prepares annual operating budget; monitors and performs budget projections.
▪Prepares all reports, including monthly management, weekly, marketing, occupancy, due renewals, number if legal case and maintenance report.
▪Manages staff and oversees hiring, termination, and performance management decisions.
▪Oversees or conducts and coordinates all marketing activities to promote the property.
▪Monitoring the daily queue system as well as the queue system report of previous day.
▪Successfully attracting tenants by advertising vacancies, obtaining referrals from current tenants.
▪Oversees leasing activities and mentoring and guiding leasing team members daily.
▪Managing third party and in-house contractors, ensuring compliance to budget and KPI's
▪Maintaining property by completing repairs, and planning renovations.
Managing all rental and property management aspects of Dubai portfolio of 2000 residential, commercial, and labor camp units. I negotiate leases, maintain properties, resolve complaints, and enforce rules of occupancy.
▪Successfully attracting tenants by advertising vacancies, obtaining referrals from current tenants.
▪Mentoring and guiding leasing team members daily.
▪Managing third party and in-house contractors, ensuring compliance to budget and KPI's
▪Collecting rents and security deposits and negotiating leases.
▪Maintaining property by completing repairs, and planning renovations.
▪Implementing lease renewal and resident retention programs.
I was responsible for managing the residential portfolio of Emirates NBD & Emirates Islamic Bank - consisting of 3500 residential and commercial units, with an annual revenue of AED 145 million. I built strategic relationships with tenants, property owners and vendors.
▪Maintained oversight on assigned properties, vacancies, major tenants, and lease expirations.
▪Implemented lease renewal and resident retention programs.
▪Prepared and administered facility management related contracts including maintenance, cleaning, security, elevators, swimming pools and alarm systems.
▪Prepared condition reports at the time of tenants' check in/ out.
▪Dealt with enquiries, and liaised with RERA, and other government bodies.
Projects handled: Golden Mile, Fairmont Residence, Shore Line Buildings, Kingdom of Sheba and JLT Led marketing and hand over processes, I was responsible for generating leads, maintaining display stands in the malls, coordinating property snagging and scheduling property viewing.
▪Managed day-to-day operations of in-mall promotions, maximized profit and growth.
▪Booked stands and represented company in exhibitions such as City escape & ATM.
▪Actively involved in advertising, digital marketing, promotions, and PR events.
▪Recruited and trained promotion staff set "leads" targets and reported on metrics using Sales Force system.
I joined the pre-opening of Mall of the Emiratesto supervise the customer service team and to ensure seamless shoppers' experience.
▪Ensured that all mall 'customer service desks' were manned, and that maintained efficient handling of all retail related complaints and requests.
▪Acted as a first point of contact for 'Mall of the Emirates' Visitors, accompanying VIP.
▪Arranged the Collateral required for display, fact sheets, flyers, brochures, mall directory.
▪Handled all visitors' face to face and telephone queries and guided them as required.
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