Total Years of Experience: 20 Years, 6 Months
March 2017
To Present
Business Consultant
at Commercial Bank Of Kuwait
Location :
Kuwait - Hawali
September 2012
To March 2016
Marketing & Customer Service Manager
at First Takaful Insurance
Location :
Kuwait - Al Kuwait
- Manage both marketing & customer service departments.
- Manage the social media channels.
- Set all procedures & policies related to both marketing & customer service.
- Conduct customer service trainings.
- Manage the social media channels.
- Set all procedures & policies related to both marketing & customer service.
- Conduct customer service trainings.
January 2009
To August 2012
Acting Head of Service Quality & Customer Care
at commercial bank of kuwait (cbk)
Location :
Kuwait - Al Kuwait
- Managing all Service Quality & Customer Care activities.
- Managing & analyzing customers' feedback, suggestions, complaints & complements.
- Applying Customer Service Quality Standards in all front line areas (i.e.: Branches, Call Center, Sales).
- Identifying the error which affect the Customer Service Level and propose solution to top management.
- Liaison with legal, risk management, marketing, security & operation to ensure effective solutions towards customers' issues.
- Managing & analyzing customers' feedback, suggestions, complaints & complements.
- Applying Customer Service Quality Standards in all front line areas (i.e.: Branches, Call Center, Sales).
- Identifying the error which affect the Customer Service Level and propose solution to top management.
- Liaison with legal, risk management, marketing, security & operation to ensure effective solutions towards customers' issues.
September 2003
To January 2009
Channel Team Leader (Service Quality & Customer Care)
at national bank kuwait (nbk)
Location :
Kuwait - Al Kuwait
- Creating the evaluation factors to improve the service in both Branches & Call Center (Inbound & outbound).
- Handling all customers' complaints along with the Mystery Shopping evaluation for branches & Call Center.
- Handling all customers' complaints along with the Mystery Shopping evaluation for branches & Call Center.
Share on Facebook
Share on Twitter
Share Via Email