Computer Engineer / Distribution Assistance
Danish Refugee Council
Total years of experience :2 years, 8 Months
perform various tasks specifically for Syrian Refugee .
Ability to provide technical support to the users .
• IT Admin assistance at Real IT (feb 2011- march 2013)
• I have been acting as a member of the Help Desk team at UNRWA HQ-AMMAN (1-
Duties:
I have provide first line support services to all users of ICT, in accordance with established standards and operating procedures including the logging and maintenance of necessary Help Desk log information using available Help Desk tracking software.
Provide first line Help Desk support services via identification and resolution/escalation of end user reported issues including hardware and software operational problems, access to data and computer resources, utilization of standard software packages and access to central Agency applications.
Provide formal and on-the-job training on the use of computer equipment and standard software packages.
Receive and install new end user hardware and software and maintain an up-to-date inventory of installed computer hardware and software; prepare survey reports for obsolete or surplus ICT equipment and supplies.
Liaise with maintenance and service vendors to service hardware and supply minor equipment.
Assist, guide and provide necessary advice to end user queries on access to and use of ICT services.
Assist in establishing video conference sessions over IP and ISDN
Bachelor Degree of Computer Engineering - Balqaa Applied University (2009-2014) Skills: • • Ability to take initiative and maintain cordial relationship with all concerned. • Ability to coordinate the work with others, work under pressure and meet tight deadlines. • Ability to understand rules, regulations and standards and to follow guidelines and instructions. • Service oriented attitude. • Ability to provide technical support over the phone; good telephone skills,
Bachelor Degree of Computer Engineering - Balqaa Applied University (2009-2014).