ديالا قطناني, Computer Engineer / Distribution Assistance

ديالا قطناني

Computer Engineer / Distribution Assistance

Danish Refugee Council

البلد
الأردن - عمان
التعليم
بكالوريوس, Computer Engineering
الخبرات
2 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 8 أشهر

Computer Engineer / Distribution Assistance في Danish Refugee Council
  • الأردن - عمان
  • مارس 2014 إلى مايو 2014

perform various tasks specifically for Syrian Refugee .

Help Disk Assistance في unrwa
  • الأردن - عمان
  • يونيو 2013 إلى أغسطس 2013

Ability to provide technical support to the users .

IT Admin assistance في Real IT
  • الأردن - عمان
  • فبراير 2012 إلى مارس 2013

• IT Admin assistance at Real IT (feb 2011- march 2013)
• I have been acting as a member of the Help Desk team at UNRWA HQ-AMMAN (1-

IT admin assistance في REAL IT
  • الأردن - عمان
  • فبراير 2011 إلى مارس 2013

Duties:

I have provide first line support services to all users of ICT, in accordance with established standards and operating procedures including the logging and maintenance of necessary Help Desk log information using available Help Desk tracking software.


Provide first line Help Desk support services via identification and resolution/escalation of end user reported issues including hardware and software operational problems, access to data and computer resources, utilization of standard software packages and access to central Agency applications.

Provide formal and on-the-job training on the use of computer equipment and standard software packages.


Receive and install new end user hardware and software and maintain an up-to-date inventory of installed computer hardware and software; prepare survey reports for obsolete or surplus ICT equipment and supplies.


Liaise with maintenance and service vendors to service hardware and supply minor equipment.


Assist, guide and provide necessary advice to end user queries on access to and use of ICT services.


Assist in establishing video conference sessions over IP and ISDN

الخلفية التعليمية

بكالوريوس, Computer Engineering
  • في Balqaa Applied University
  • فبراير 2014

Bachelor Degree of Computer Engineering - Balqaa Applied University (2009-2014) Skills: • • Ability to take initiative and maintain cordial relationship with all concerned. • Ability to coordinate the work with others, work under pressure and meet tight deadlines. • Ability to understand rules, regulations and standards and to follow guidelines and instructions. • Service oriented attitude. • Ability to provide technical support over the phone; good telephone skills,

بكالوريوس, هندسة الحاسوب
  • في جامعة البلقاء التطبيقية
  • يناير 2014

Bachelor Degree of Computer Engineering - Balqaa Applied University (2009-2014).

Specialties & Skills

Embedded Systems
Engineering Drawings
Arduino
HELP DESK
PHOTOSHOP
TECHNICAL SUPPORT
TELEPHONE
TELEPHONE SKILLS

اللغات

الانجليزية
متمرّس

العضويات

نقابة المهندسين الأردنين
  • مهندس حاسوب
  • February 2014

التدريب و الشهادات

available on request (الشهادة)
تاريخ الدورة:
June 2013
صالحة لغاية:
August 2013

الهوايات

  • painting/designing / etc
    Ability to coordinate the work with others, work under pressure and meet tight deadlines.