DIAN SABA RUMBIAK

• Ensure all mining activities comply with occupational health and safety regulations
• Conduct routine site inspections to identify potential hazards.
• Recommend corrective and preventive actions to avoid workplace accidents.
• Conduct safety inductrion for new employees and contractors
• Perform hazard identification, Risk assessment, and determining control (HIRADC)
• Monitors implementation of standart operating procedures (SOPs) and working permit system
• Respond to workplace accidents and report incidents promptly
• Analyze potential accident risks in mining operations
• Prepare accident reports in compliance with mining and labor regulation
• Prepare daily, weekly, and monthly safety reports
• Maintain updated safety documents (JSA, SOPs, safety checklists)

• Logistic and Supply Chain Officer, Manage the procurement of spare parts, fuel, and operartional needs of the mine
• Human Resources (HR), Manage recruitment, training, welfare of mining employees.
• Admin and Finance Staff, Manage project administration, financial reports, and contractors payment.
• Develop long-term natural resource usage strategies aligned with business and environmental goals

• Oversee recruitment, onboarding, and training of employees, especially for field or resource-based roles
• Develop workforce plans to meet operational and environmental project needs
• Ensure operations comply with environmental laws and sustainability standards (ESG, ISO, etc.)
• Develop long-term natural resource usage strategies aligned with business and environmental goals
• Monitor environmental impact and prepare resource utilization reports for regulators and stakeholders
• Align human capital planning with environmental project timelines and needs
• Provide regular reports on workforce performance and environmental resource status
• Synthesized workforce data and environmental resource metrics into actionable reports for leadership and regulatory bodies, facilitating informed
decision-making and compliance tracking.

• Supervise and lead the front-line customer service team at the bank
• Handle escalated customer complaints and ensure quick resolution
• Monitor customer satisfaction levels and implement service improvements
• Oversee day-to-day customer service activities including account openings, product inquiries, and transactions
• Ensure staff follow proper procedures for documentation, KYC (Know Your Customer), and compliance
• Maintain records of interactions, feedback, and resolutions using banking systems
• Schedule staff shifts and allocate duties to ensure smooth operation
• Monitor team performance against service quality KPIs
• Conduct audits on customer service practices and suggest improvements
• Analyze customer feedback trends and present findings for management action
• Communicate new policies, products, or changes to team members effectively

• Teller Operations Management
• Cash Handling & Vault Reconciliation
• Team Leadership & Training
• Fraud Detection & Compliance
• Cash Drawer Audits
• Process Improvement
• Supervised team of tellers, conducting weekly coaching sessions that reduced transaction errors
• Managed daily cash shipments, ensuring 100% accuracy in vault reconciliations

• Financial Reporting
• Accounts Payable/Receivable (AP/AR)
• General Ledger Maintenance
• Bank & Account Reconciliations
• Assisted in month-end close, preparing journal entries and financial statements
• Managed vendor payments and employee expense reimbursements, ensuring on-time processing
• Streamlined reconciliation processes for multiple bank accounts by implementing automated tracking systems, facilitating prompt resolution of
discrepancies and supporting accurate financial reporting.

• Analyzed customer data to refine targeting, boosting conversion rates by % for savings accounts.
• Managed SEO/content strategy for banking products, growing organic traffic by % every month
• Processed 50+ daily transactions (transfers, withdrawals, account maintenance) with 99% accuracy.
• Championed cross-functional marketing campaigns in partnership with digital and sales teams, driving engagement and supporting the launch of
new retail banking offerings.

• Lead a team of desk collectors in handling overdue accounts via phone calls, emails, and messaging platforms
• Track team collection performance against targets (e.g., daily, weekly, monthly recovery goals
• Monitor promise-to-pay (PTP) follow-ups, broken promises, and payment arrangements
• Prepare and submit collection performance reports to supervisors or management
• Conduct call monitoring and performance evaluations regularly
• Provide ongoing coaching to improve team effectiveness and customer handling

• Supervise daily operations of the call center team (inbound/outbound)
• Monitor agent performance through call evaluations, KPIs, and productivity metrics
• Provide coaching, feedback, and regular performance reviews to agents
• Handle escalated calls, complaints, and urgent customer issues
• Generate performance reports (daily, weekly, monthly) on call volume, service levels, and agent metrics
• Analyze call trends, customer feedback, and problem areas to improve service
• Recommend improvements to call scripts, processes, or tools

• Verify opening and closing balances of cashier tills
• Ensure all transactions (cash, credit/debit cards, vouchers, etc.) are processed correctly
• Investigate and resolve any discrepancies in cash handling or customer payments
• Support cashiers in handling customer inquiries, complaints, and refunds
• Ensure high standards of service at the point of sale
• Assist in managing queues during busy periods to maintain customer satisfaction
• Mentor cashiers to improve speed and accuracy
• Prepare daily cash reports, summaries of transactions, and deposit slips