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Diana abi akar, Sales representative

Diana abi akar

Sales representative·kataleya clothes trading L.L.C

United Arab Emirates

Diploma, Accounting

Work experience

Total years of experience: 16 years, 9 months

Sales representative

January 2024 - June 2025

kataleya clothes trading L.L.C

Dubai, United Arab Emirates

January 2024 - June 2025

• Prepared store for daily opening, ensuring displays
were complete and customer ready.
• Organized stockroom for fast product access and
efficient replenishment.
• Labeled and priced items accurately to improve
customer flow and purchase ease.
• Delivered proactive customer service: greeting,
advising, and matching products to needs.
• Processed purchases via cash, card, and mobile
payments with high accuracy.
• Resolved inquiries and complaints professionally,
maintaining brand standards.
• Monitored inventory, replenished shelves, and
minimized out-of-stock issues.
• Collaborated with team members to meet store goals and maintain store appearance.
• Supported achievement of monthly sales targets
through upselling/cross-selling.
• Improved stockroom efficiency, speeding restocking
and floor readiness
Company industry:
Retail & Wholesale
Job role:
Beauty and Fashion

management sales

November 2022 - December 2023

Akar Market

Beirut, Lebanon

November 2022 - December 2023

• Managed end-to-end store operations including
opening/closing and daily sales.
• Maintained cleanliness, sanitation, and compliance
with health standards.
• Built strong customer loyalty through attentive service
and product guidance.
• Conducted weekly inventory checks to ensure
accuracy and product availability.
• Received deliveries, priced stock, and ensured
organized merchandising.
• Maintained steady sales and repeat customer base
through service quality.
• Increased inventory accuracy by implementing
consistent weekly checks.
Company industry:
Supermarket
Job role:
Sales

Sales representatives

July 2020 - October 2021

Mamas & Papas - AL Tayer Luxury Retail

Beirut, Lebanon

July 2020 - October 2021

• Delivered premium, personalized customer
experiences for parents and families.
• Explained key product features, model differences,
and styling options.
• Promoted seasonal campaigns and active offers to
increase sales conversion.
• Managed receipts, returns, and exchanges smoothly
and professionally.
• Maintained brand-aligned displays and precise pricing
across the floor.
• Supported stock receiving and replenishment to keep shelves fully merchandised.
Company industry:
Retail & Wholesale
Job role:
Beauty and Fashion

manager sales

July 2020 - October 2021

Abi akar

Beirut, Lebanon

July 2020 - October 2021

• Operated the store independently, managing
customer service, sales, and stock.
• Ensured consistent store readiness, product availability,
and display standards
Company industry:
Supermarket
Job role:
Sales

sales representatives

January 2013 - June 2020

Alshaya Group

Beirut, Lebanon

January 2013 - June 2020

• Advised customers on baby/children’s products,
improving purchase confidence.
• Maintained clean, attractive, well-organized sections
aligned with brand standards.
• Supported stock processing, shelf replenishment, and
promotional rollouts.
• Assisted the team in achieving sales targets through
proactive engagement.
Company industry:
Retail & Wholesale
Job role:
Beauty and Fashion

sales representatives

October 2007 - December 2012

Steps

Beirut, Lebanon

October 2007 - December 2012

•Assisted customers with product selection and ensured
positive store experience.
• Completed accurate sales transactions and supported
merchandising needs
Company industry:
Retail & Wholesale
Job role:
Beauty and Fashion

Education

C.I.T

June 2008

June 2008

Diploma, Accounting

Lebanon

Skills

Problem Solving
Expert
Problem Solving
Expert
Market Understanding
Expert
Market Understanding
Expert
Negotiation
Expert
Negotiation
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Consultative Selling
Expert
Consultative Selling
Expert
Professional Appearance & Etiquette
Expert
Professional Appearance & Etiquette
Expert
Strong Communication Skills
Expert
Strong Communication Skills
Expert
Customer Engagement & Relationship Building
Expert
Customer Engagement & Relationship Building
Expert
Product Knowledge & Demonstration
Expert
Product Knowledge & Demonstration
Expert
Time Management in High-Traffic Environment
Expert
Time Management in High-Traffic Environment
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Inventory Management Basics
Expert
Inventory Management Basics
Expert
Point of Sale (POS) Systems
Expert
Point of Sale (POS) Systems
Expert
Customer-Centric Mindset
Expert
Customer-Centric Mindset
Expert
Merchandising & Product Display
Expert
Merchandising & Product Display
Expert
Achieving Sales Targets & KPIs
Expert
Achieving Sales Targets & KPIs
Expert
Adaptability & Quick Learning
Expert
Adaptability & Quick Learning
Expert
Market & Industry Trends
Intermediate
Market & Industry Trends
Intermediate
Learning New Products & Services
Expert
Learning New Products & Services
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Cash Handling & Transactions
Expert
Cash Handling & Transactions
Expert
Active Listening
Expert
Active Listening
Expert
Retail Sales & Customer Service
Expert
Retail Sales & Customer Service
Expert
Handling Customer Objections
Expert
Handling Customer Objections
Expert
Store Operations Support
Expert
Store Operations Support
Expert
Team Collaboration
Expert
Team Collaboration
Expert
Personalized Shopping Experience
Expert
Personalized Shopping Experience
Expert
Negotiation & Deal Closing
Expert
Negotiation & Deal Closing
Expert
Upselling & Cross-Selling Techniques
Expert
Upselling & Cross-Selling Techniques
Expert
Complaint Handling & Customer Satisfaction
Expert
Complaint Handling & Customer Satisfaction
Expert
Communication & Influence Skills
Expert
Communication & Influence Skills
Expert
Problem Solving in Sales
Expert
Problem Solving in Sales
Expert
Client Retention & Loyalty
Expert
Client Retention & Loyalty
Expert
Brand Representation
Expert
Brand Representation
Expert
After-Sales Support
Expert
After-Sales Support
Expert
Personal Branding & Professional Growth
Expert
Personal Branding & Professional Growth
Expert
Business Development
Intermediate
Business Development
Intermediate
Understanding Customer Needs
Expert
Understanding Customer Needs
Expert

Languages

Arabic
Native Speaker
English
Intermediate
French
Beginner

Hobbies

  • Communication & Personal Development
    • Achieved sales targets consistently • Recognized for excellent customer service • Strong ability to build long-term customer relationships • Fast learner with passion for retail sales
  • Fashion & Product Trends (Perfumes)