Admin and HR Manager
Capella Solutions
Total des années d'expérience :13 years, 3 Mois
• Analyzes wage and salary reports and data to determine competitive compensation plan.
• Writes and directs company policy regarding equal employment opportunities, compensation, and employee benefits.
• Consults legal counsel to ensure that policies comply with law of labor.
• Develops and maintains a human resources system that meets top management information needs.
• Oversees the analysis, maintenance, and communication of records required by law or local governing bodies.
• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Studies legislation & arbitration decisions.
• Screens, interviews, tests, and selects employees to fill vacant positions.
• Plans and conducts new employee orientation to foster positive attitude toward Company goals.
• Keeps records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.
• Advises management in appropriate resolution of employee relations issues.
• Responds to inquiries regarding policies, procedures and programs.
• Administers performance review program to ensure effectiveness, compliance, and equity within organization.
• Administers benefits programs such as S.S, health insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.
• Resolve issues, complains, investigates violations and direct disciplinary procedures.
• Conducts wage surveys within labor market to determine competitive wage rate.
• Prepares employee separation notices, terminations and related documentation, conducts exit interviews to determine reasons behind separations.
• Prepares reports and recommends procedures to reduce absenteeism and turnover.
• Represents organization at personnel-related hearings and investigations.
• Contracts with outside suppliers to provide employee services, such as temporary employees, search firms, or relocation services.
• Maintains historical human resource records by designing a filing and retrieval system, keeping past and current contracts, records & documentation.
• Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
• Processing payroll, which includes ensuring vacation, sick time and overtime are tracked in the system.
• Monitors the spending of the corporate monthly petty cash, training, hiring and assets budgets.
• Foster a positive environment and culture, employment engagement, increasing culture of corporate social responsibility.
• Development of processes and metrics that support the achievement of the organization's business goals.
• Conducts a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments.
• Manages a process of organizational planning that evaluates company structure, job design, and personnel forecasting throughout the company.
• Keeps the executive/s informed of significant problems that jeopardize the achievement of company goals.
• provide general administrative and clerical support including mailing, scanning, faxing and copying to management
• maintain electronic and hard copy filing system open, sort and distribute incoming correspondence
• perform data entry and scan documents manage calendar for Managing Director
• assist in resolving any administrative problems
• run company’s errands to post office and office supply store
• answer calls from customers regarding their inquiries
• prepare and modify documents including correspondence, reports, drafts, memos and emails
• schedule and coordinate meetings, appointments and travel arrangements for Managers
• maintain office supplies for department
• in charge of daily attendance and employees personnel
• In charge of all financial issues, bank account, salaries, payments, transfers .
• Efficiently managed all important telephone calls - Collected and sorted mail, screened and initiated telephone calls.
• Prepared reports and documents - Handled all the
documentation work & managing filing systems.
• Maintained daily tasks list - Arranged meetings and made appointment with individuals on a priority basis.
• Planned and supervised all personal travel arrangements including Air travel and accommodations.
• Planned the time table schedule of business, personal and weekend events.
• Assessed executive’s needs and requirements.
• Monitoring Staff attendance, leaves and vacations.
• Managing Petty cash Fund.
• Preparing official letters & insurance correspondence.
• Purchasing needed supplies.
• Call center agents Performance Analysis, Process Audits & Feedback
• Auditing the Data & Closing Process.
• Reporting any system problem to management
• Answer and screen incoming calls.
• Handle and redirect customer queries & complaints.
• Take and distribute messages
• Manage visitors.
• Utilize MS Office fully in daily tasks and responsibilities.
• Set up and maintain data management systems.
• Maintain reception area.
• Handled customers telephonically and in person.
• Processed customer orders
• Prepared letters and emails to customers.
• Dealing with cash and payments.
• Meeting and greeting visitors ensuring they are signed in.
• Filing & document storage.
• Purchasing.
• Preparing & sending reports to management.