ديانا Aqabai

• Organizing of Meeting and Events according to Organization and donor policies, submitting the payments ensuring all supporting documents are included.
• Carry out procurement of goods and services based on authorized requisitions, in line with procedures. Gather quotations. Preparing Purchase orders and Contracts and follow up for delivery.
• Following up with Visa status for international staff and international visitors.
• Booking travel tickets for staff and visitors, Hotel reservations and Airport pickup and droop off, ensuring required documentation and procedures are followed.

• Carry out procurement of items based on authorized requisitions, in line with procedures.
• Gather quotations according to donors and Organizations policies.
• Prepare purchase orders and all other documents associated with procurement, ensuring that all local procurement complies with policies.
• Ensure continued good relations with suppliers, and that Service Level Agreements are accurately monitored.
• Ensure best quality/value solutions are sought for all procured items.
• Preparing payments for suppliers, providing proper documentation for goods and services provided.
• Ensure that all transactions are carried out in a transparent, fair and accountable manner.
• Manage all logistics and administration files and archiving systems.
• Prepare report on Admin and logistics.

• Organizing of Meeting and Events. (Raising the RO on Helios, collection of offers, preparing the CBA, and paper for the payment insuring all supporting documents are included.
• Booking travel tickets for staff and visitors, and Hotel reservations for the arriving guests and insure required documentation and procedures are followed.
• Arranging Airport pickups and drop of for staff and Visitors.
• Inventory tracking, checking stock for cleaning materials, stationery and office supplies.
• Handling procurement of goods up to certain limit. Petty cash management.
• Handling the staff apartment rental contracts, preparing them, insure all documents are included, following the contracts end date and taking required actions according to rules.

manage filing system of the office and prepare documnets for signature and/or action
monthly photocopy of GRC clearance
support translationof invoices and receipts as well as procurement documents
provide day-to-day support GRC Delegate, including telephones, internet service and office equipment and identify future needs
maintain asset and inventory list
standby at workshops/training/meeting venues and provide assistance in registration, photocopying, faxing, equipment set up and any other relevant official request when required
carry out additional responsibilities and projects as assigned by the line manager.support delegate as translator/interpreter when required.
receive, process and respont to complaints and guide beneficiaries that seek help through JRCS/GRC hotline
follow up on complaints and feedback with appropriate team members and respond to raised pending issues
ensure a proper filing system for all the complaints and feedback thaken through the helpline
collect the complaints and feedback. Make a daily data entry for all the data collected through the hellplines.Record the complaints int the database and report it to GRC Delagate.
support beneficiaries through information sharing realting to services provided by JRCS/GRC and partner orgaizaions, upon request
sahre complaints and feedback - received through helpline- trends analysis quarterly and monthly reports with line manager and GRC delegate
Intake Assistant ( Hotline Operator) at (Handicap International) May 2014 - March 2015:
Collecting detailed information by phone, checking if the callers haven’t been served already by HI and registering those not served on HI waiting list.
Receiving referrals emails from other organization, processing them and providing feedback.
Organizing and prioritizing the Waiting list requests, and coordinating with the social workers to keeping it updated according to their feedback.

• Collecting detailed information by phone, checking if the callers haven’t been served already by HI and registering those not served on HI waiting list.
• Receiving referrals emails from other organization, processing them and providing feedback.
• Organizing and prioritizing the Waiting list requests, and coordinating with the social workers to keeping it updated according to their feedback.