Diana Gonzaga, Telesales Representative

Diana Gonzaga

Telesales Representative

Hospitality Dynamics

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Bs psychology
Expérience
14 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 2 Mois

Telesales Representative à Hospitality Dynamics
  • Émirats Arabes Unis
  • Je travaille ici depuis novembre 2016
Senior Insurance Advisor à InsuranceMarket.ae
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis mai 2017
Sales Administrator à Tatweer Technology Solutions
  • Émirats Arabes Unis
  • août 2016 à février 2017

Sales Administrator

Real Estate Virtual Assistant à PMVA
  • Philippines
  • juin 2015 à février 2017

• Updating real estate blogs and email campaigns/newsletter.
• Responsible in data entry and advertising properties to different real estate websites.
• Prepare lease agreement contract to tenants and maintain CRM on a daily basis
• Manages calendar events for the CEO of the company|.
• Handles social media account and able to upload updates as instructed.
• Performs other tasks that may be assigned by the chairman & CEO related to any admin works.

Inbound Sales Representative à Ibex Global Services
  • Philippines
  • octobre 2014 à mai 2015

• Manage a proper balance of sales calls on existing, target and new accounts.
• Trained to sell consultatively and makes recommendations to prospects and clients of the various solutions the company offers.
• Practices confidentiality and secure transactions on updating CRM with customer’s information and processing payments through credit card.

Technical Support Representative à Convergys
  • Philippines
  • mai 2012 à septembre 2014

• Delivers an outstanding customer service experience that results to a satisfactory feedback from the customers.
• Provides a long term resolution wherein both the company and the client would benefit while meeting quality standards of service
• Able to set up TCP/IP network (wireless/cabled) and know how to configure internet-based applications.
• Troubleshoot any network related concern (internet, cable, home phone) and provide an effective resolution on a timely manner.

Level 2 Technical Support Representative à West Contact Services
  • Philippines
  • avril 2010 à avril 2012

• Answers inbound customer calls and effectively responds to customer inquiries
• Troubleshoot network and internet connectivity issues.
• Handle chat escalations from level one support and provides a real time resolution.

Éducation

Baccalauréat, Bs psychology
  • à Arts and Sciences
  • mai 2008

Specialties & Skills

Customer Service
Microsoft Applications
Telesales
Telephone Etiquette
Call center operations
Telesales

Langues

Anglais
Expert