ديانا Gonzaga, Telesales Representative

ديانا Gonzaga

Telesales Representative

Hospitality Dynamics

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Bs psychology
الخبرات
14 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 2 أشهر

Telesales Representative في Hospitality Dynamics
  • الإمارات العربية المتحدة
  • أشغل هذه الوظيفة منذ نوفمبر 2016
Senior Insurance Advisor في InsuranceMarket.ae
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ مايو 2017
Sales Administrator في Tatweer Technology Solutions
  • الإمارات العربية المتحدة
  • أغسطس 2016 إلى فبراير 2017

Sales Administrator

Real Estate Virtual Assistant في PMVA
  • الفلبين
  • يونيو 2015 إلى فبراير 2017

• Updating real estate blogs and email campaigns/newsletter.
• Responsible in data entry and advertising properties to different real estate websites.
• Prepare lease agreement contract to tenants and maintain CRM on a daily basis
• Manages calendar events for the CEO of the company|.
• Handles social media account and able to upload updates as instructed.
• Performs other tasks that may be assigned by the chairman & CEO related to any admin works.

Inbound Sales Representative في Ibex Global Services
  • الفلبين
  • أكتوبر 2014 إلى مايو 2015

• Manage a proper balance of sales calls on existing, target and new accounts.
• Trained to sell consultatively and makes recommendations to prospects and clients of the various solutions the company offers.
• Practices confidentiality and secure transactions on updating CRM with customer’s information and processing payments through credit card.

Technical Support Representative في Convergys
  • الفلبين
  • مايو 2012 إلى سبتمبر 2014

• Delivers an outstanding customer service experience that results to a satisfactory feedback from the customers.
• Provides a long term resolution wherein both the company and the client would benefit while meeting quality standards of service
• Able to set up TCP/IP network (wireless/cabled) and know how to configure internet-based applications.
• Troubleshoot any network related concern (internet, cable, home phone) and provide an effective resolution on a timely manner.

Level 2 Technical Support Representative في West Contact Services
  • الفلبين
  • أبريل 2010 إلى أبريل 2012

• Answers inbound customer calls and effectively responds to customer inquiries
• Troubleshoot network and internet connectivity issues.
• Handle chat escalations from level one support and provides a real time resolution.

الخلفية التعليمية

بكالوريوس, Bs psychology
  • في Arts and Sciences
  • مايو 2008

Specialties & Skills

Customer Service
Microsoft Applications
Telesales
Telephone Etiquette
Call center operations
Telesales

اللغات

الانجليزية
متمرّس