Diana Nashaat

• Supervise Administrative Staff: Oversee the daily operations of administrative per
sonnel, ensuring tasks are completed efficiently and effectively.
• Manage Administrative Processes: Develop and implement administrative policie
s and procedures to improve workflow and compliance with company standards.
• Coordinate Meetings and Events: Schedule and organize meetings, appointments,
and events, ensuring all logistical details are handled.
• Budget Management: Prepare and manage the administrative departments budget,
ensuring financial resources are allocated appropriately.
• Training and Development: Provide training and support to new and existing staff
, fostering a productive work environment.
• Handle Escalated Issues: Address and resolve conflicts or issues within the admin
istrative team, acting as a liaison between staff and management.

• Process Management: Develop and implement sales processes to improve efficien
cy and effectiveness within the sales team.
• Data Analysis: Collect, analyze, and report on sales data to identify trends, foreca
st sales, and inform strategic decisions.
• Collaboration: Act as a liaison between the sales team and other departments (e.g.
, marketing, finance) to ensure alignment and support for sales initiatives.
• CRM Management: Oversee the management and accuracy of the Customer Relat
ionship Management (CRM) system, ensuring it meets the needs of the sales team
• Sales Support: Provide administrative support to the sales team, including prepari
ng sales forecasts, managing sales orders, and ensuring timely delivery of product
s or services.

• Process Management: Develop and implement sales processes to improve efficien
cy and effectiveness within the sales team.
• Data Analysis: Collect, analyze, and report on sales data to identify trends, foreca
st sales, and inform strategic decisions.
• Collaboration: Act as a liaison between the sales team and other departments (e.g.
, marketing, finance) to ensure alignment and support for sales initiatives.
• CRM Management: Oversee the management and accuracy of the Customer Relat
ionship Management (CRM) system, ensuring it meets the needs of the sales team
• Sales Support: Provide administrative support to the sales team, including prepari
ng sales forecasts, managing sales orders, and ensuring timely delivery of product
s or services.

• Answer telephones and give information to callers, take messages, or transfer
calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
• Create, maintain, and enter information into databases.
• Use computers for various applications, such as database management or word
processing.
• Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.

• Arrange for Reservation for clients which include hotels, cruises, tours, transfers
and packages reservations.
• Follow up the situations till obtaining the confirmations from all of the above.
• Filling all correspondence & replying to the agent
• Finalizing the file which includes issuing service orders for tour leaders, tour
guides & the companys other offices of other destinations if needed.
• Printing the file enclosures like the sign & the itinerary for individuals
• Arranging the embarkation cards for cruises (if needed) & vouchers for the hotels,
restaurants or others
• Making sure that clients are satisfied from all services through the clients reports
and the feedback from the agents themselves.