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Diana Nashaat, Admin Supervisor

Diana Nashaat

Admin Supervisor·"Atric Developments"

Egypt

Bachelor's degree, Business Administration

Work experience

Total years of experience: 20 years, 6 months

Admin Supervisor

January 2025 - Present

"Atric Developments"

Cairo, Egypt

January 2025 - Present

• Supervise Administrative Staff: Oversee the daily operations of administrative per
sonnel, ensuring tasks are completed efficiently and effectively.
• Manage Administrative Processes: Develop and implement administrative policie
s and procedures to improve workflow and compliance with company standards.
• Coordinate Meetings and Events: Schedule and organize meetings, appointments,
and events, ensuring all logistical details are handled.
• Budget Management: Prepare and manage the administrative departments budget,
ensuring financial resources are allocated appropriately.
• Training and Development: Provide training and support to new and existing staff
, fostering a productive work environment.
• Handle Escalated Issues: Address and resolve conflicts or issues within the admin
istrative team, acting as a liaison between staff and management.

Company industry:
Construction & Building

Operation specialist

January 2019 - November 2024

"Rock Developments"

Cairo, Egypt

January 2019 - November 2024

• Process Management: Develop and implement sales processes to improve efficien
cy and effectiveness within the sales team.
• Data Analysis: Collect, analyze, and report on sales data to identify trends, foreca
st sales, and inform strategic decisions.
• Collaboration: Act as a liaison between the sales team and other departments (e.g.
, marketing, finance) to ensure alignment and support for sales initiatives.
• CRM Management: Oversee the management and accuracy of the Customer Relat
ionship Management (CRM) system, ensuring it meets the needs of the sales team
• Sales Support: Provide administrative support to the sales team, including prepari
ng sales forecasts, managing sales orders, and ensuring timely delivery of product
s or services.

Company industry:
Construction & Building

Operation specialist

January 2019 - January 2024

"Rock

Cairo, Egypt

January 2019 - January 2024

• Process Management: Develop and implement sales processes to improve efficien
cy and effectiveness within the sales team.
• Data Analysis: Collect, analyze, and report on sales data to identify trends, foreca
st sales, and inform strategic decisions.
• Collaboration: Act as a liaison between the sales team and other departments (e.g.
, marketing, finance) to ensure alignment and support for sales initiatives.
• CRM Management: Oversee the management and accuracy of the Customer Relat
ionship Management (CRM) system, ensuring it meets the needs of the sales team
• Sales Support: Provide administrative support to the sales team, including prepari
ng sales forecasts, managing sales orders, and ensuring timely delivery of product
s or services.

Company industry:
Construction & Building

Secretary

January 2006 - January 2017

"King Snefro Group"

Cairo, Egypt

January 2006 - January 2017

• Answer telephones and give information to callers, take messages, or transfer
calls to appropriate individuals.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
• Create, maintain, and enter information into databases.
• Use computers for various applications, such as database management or word
processing.
• Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.

Company industry:
Hospitality & Accomodation

Tour Operation

January 2000 - January 2002

South Sinai Travel

Cairo, Egypt

January 2000 - January 2002

• Arrange for Reservation for clients which include hotels, cruises, tours, transfers
and packages reservations.
• Follow up the situations till obtaining the confirmations from all of the above.
• Filling all correspondence & replying to the agent
• Finalizing the file which includes issuing service orders for tour leaders, tour
guides & the companys other offices of other destinations if needed.
• Printing the file enclosures like the sign & the itinerary for individuals
• Arranging the embarkation cards for cruises (if needed) & vouchers for the hotels,
restaurants or others
• Making sure that clients are satisfied from all services through the clients reports
and the feedback from the agents themselves.

Company industry:
Hospitality & Accomodation

Education

faculty of Commerce, Ain Shams university

May 2000

May 2000

Bachelor's degree, Business Administration

Egypt

St Peter language School"

January 1995

January 1995

Bachelor's degree, Accounting And Administration

Egypt

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUDGET MANAGEMENT
Intermediate
BUDGET MANAGEMENT
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS MANAGEMENT
Intermediate
PROCESS MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
RESOURCE MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate

Languages

English
Beginner
German
Beginner
French
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Customer Experience Training.
HR Course.
Data Analysis.