Technical Support
Onix IT Solutions LLC
Total years of experience :12 years, 5 Months
Full time role technical support on POS System, Computer setup and configuration.
Assigned in EMAAR Project to perform the UAT/Rollout for the needed software.
Test the new product release and ensure its reliability before publishing it to the server production.
Administer Service Now system used to create service report.
Setup and Configured client’s newly purchased computers.
Maintain record/logs of diagnosis and maintenance visit.
Contributes to team effort by accomplishing related results as needed.
Full time role Computer setup, troubleshoot and repair.
Set up computers and necessary peripheral devices (routers, printers etc.) and ensure its functionality.
Installing and configuring hardware and software including internet security systems.
Provide orientation and guidance to users on how to utilize new computer equipment.
Keep records/logs of repairs/fixes schedule.
Ensure that customer needs and concerns are prioritized and attended, and that the customer satisfaction is achieved at the end of every service.
Full time IT Support of Company’s daily activities.
Handled website designing, intranet maintenance, outlook email, and Internet connection.
In charge of installation, configuration and maintenance of PC’s hardware and software.
Provide assistance in network access and creating account on Active directory and Microsoft Exchange and email for newly hired employees.
Administer the company’s website and business accounting software MS Dynamics GP.
Resolved errors and problems encountered on GP thru SQL Programming language.
Daily monitoring of server’s backups. Documentation and reports.
Conduct daily network and application’s backup operations.
First level technical support for walk-in clients and assured that client needs are being met.
Perform basic troubleshooting to diagnose and resolve problems.
Administer the use of ITSD’s database that is used to monitor units for repair and services attended on-site by the technical engineers.
First level technical support for walk-in clients and assured that client needs are being met.
Administer the use of the ITSD database. ITSD database is the program that service team group uses to monitor units for repair and services attended on-site by the technical engineers.
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