Administrative Coordinator
Arabic Language Centre
Total des années d'expérience :4 years, 10 Mois
• Manage and coordinate timetables / schedules
• Create and update records and databases with personnel, financial and other data
• Submit timely reports and prepare and present proposals
• Attend to inquiries by phone, email or walk-ins
• Register students and prepare invoices / receipts using the centre program
• Prepare and circulate email announcements
• Update website and social media channels
• General office duties such as petty cash handling and purchasing
• Ensure timely and accurate processing of customer payments
• Customer account reconciliations
• Meet month-end deadlines for completeness and accuracy of customer payment posting
• Initiating customer contact regarding invoice payments when due
• Identify areas of customer concern to minimise risk of payment delay and action appropriately
• Advise of any possible bad debts
• Complete credit checks
• Assist working with the Sales team, customer services and other functional teams on collection issues and process improvements
• Manage Germany, MENA & APAC ( approx. 80 agencies)
• Accruals and prepayments
• Process GmbH employees expenses - complete the T&E report for payroll
• Generate and send out invoices ( approx. 150 invoices per month )
• Process adjustments
• Ad hoc reporting projects as necessary
• Assist management in training new staff
* Deliver and manage appropriate event services and facilities dependent upon client
requirements
* Communicating with custo
mers to identify their conferencing requirements - telephone and
electronic communication
* Consistent delivery of excellent customer service (high & low profile clients)
* Contact appropriate individual or department as necessary to resolve client calls, requests or
problems
* Up-selling of products/ services
* Assist management in training new staff & hiring process
* Deal with challenges and issues affecting the workplace
• Performing general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails, and prioritizing, distributing, and acting on mails received
• Organizing and scheduling meetings and/or conferences by interacting with internal/external employees/clients to coordinate calendars, prepare materials and facilities, and make necessary arrangements for web conferences.
• Organize departmental and other meetings as required
• Assist in organising company's events, seminars and training
• Meet and Greet visitors at all levels of seniority
• Setting meetings with high-profile individual