Dianne Neall Papa

Management trainee at Coffee Bean and Tea Leaf

• Kuwait
• January 2011 to December 2011

➢ Doing ordering for the store on a daily basis.
➢ Daily operational reports such as inventory, cash reports & transaction, sales analysis
➢ Handling and resolves customer complaints and customer queries about products and services.
➢ Assuring smooth and complaints free operation.
Mitsuwa Phil. Incorporated
Engineering Staff
➢ In charge of new models evaluation
➢ In charge on new product test evaluation
➢ Preparing parts for approval

Cavite Nagano Sieko Inc.
Assembly Staff
➢ Visual inspecting and assembling Die-cast product for automotive parts.
➢ Air leaking inspecting assuring standard products made.
SM Super Malls Management Corp- CINEMA
Operation Assistant
➢ Ticket and Movie cards selling
➢ Peak load summary report of ticket sales.
Abenson Appliances
Customer Service Representative
➢ Interact with customers provide information in response to queries about product and services.
➢ Handles and resolve customer complaints and provide personalized services
➢ Handles defective and under warranties unit as after sales services.

Seminar and training attended: • Leadership Training
Coffee Bean and Tea Leaf (Shift Supervisory training 2011)
• Basic cashiering and using POS
Coffee bean and Tea Leaf (Dealing with customers needs wants)