Controller & Technical Support Engineer
Metro Contracting EST
مجموع سنوات الخبرة :6 years, 9 أشهر
All Coordination works with Etisalat
Back office Support for field Technicians(FTTH - GPON)
Systems handling
* Network Management System (NMS)
* Corporate Billing & Customer Management System (CBCM)
* Field Optimization Suite (FOS)
* Work Force Management System (WFMS)
* Provisioning Management System (PMS)
Documentation and Preparing Site Diary
ISP/OSP project handling and documentation
Team Management
VIP Service Provisioning and Complain Handling
Experience in GPON, FTTH as Controller and Back office/Technical support under Etisalat
· FTTH Project (Contract number :180H)
· Customer Service Installation and Fault clearance in ftth networks
· Fiber Cable works and associated Jointing/Splicing & Terminations
· Repair and Maintenance for Fiber Optic Cable Networks
Worked as a Technical trainer at HCL CDC, Kolkata from March '08 to June '08.
➢ Taking classes for A+, N+, MCSE and CCNA modules as well as combined courses
➢ Taking practical classes for OS installation, hardware troubleshooting, computer assembling
➢ Making of assignments for students, taking test and viva voice
➢ Taking assessment of students
ACCADEMIC QUALIFICATIONS
Degree Year Institute Grade
B. Tech (CSE) 2007 ITME 7.29 DGPA (1st Class)
ICSE 2001 ODS 65.86%
Achievements: * 7th Semester DGPA 8.44 (84%) Ranked 7th position * 8th Semester DGPA 8.88 (88%) Ranked 3rd position
➢ GPON OSP/ISP installation from Etisalat Academy, Dubai U.A.E. ➢ ORACLE 9i from SQL Star International, Kolkata ➢ DEVELOPER 9i from SQL Star International, Kolkata ➢ HCE (A+, N+ CCNA, MCSE, RHCE) from HCL CDC, Kolkata
➢ C/C++ and Java from NIIT, Kolkata SOFTWARE & HARDWARE PROFICIENCY ➢ Operating System: Windows 7, 8 and Server 2003, 2008 ➢ RDBMS Packages: Oracle 9i and Developer 9i.