Didin Raj

• Acquire in depth knowledge of the assigned outlet
to assist and provide advice to guests.
• Practice good customer relations and attend to
customer complaints and queries satisfactorily.
• Working along with a team to achieve all targeted
goals in guest satisfaction survey.
• Actively use up selling techniques by exceeding
guest expectations and to increase revenue.
• Ensure minimum wastage, breakage and spoilage.
• Anticipating guest issues and resolving it with in
the time limit and notice to the management.
• Supervise staff during all aspects of events to
ensure high quality service standards and
presentations are met.
• Making daily purchasing list as per the operational
needs.
• Attending daily briefing and discussing about
whole day operation and events

• Full knowledge about of all restaurants,
promotions, special offers and menu typing
knowledge.
• Answering all incoming calls as per Marriott
standard
• Resolves problems by clarifying issues; researching
and exploring answers and alternative solutions;
implementing solutions; escalating unresolved
problems.
• Follow-up of proposals and confirmations on or
before cut-off dates Sending Proposals and
Confirmations.
• Be knowledgeable about F&B promotions, menus
and other vital business information required.
• Update Loyalty card and develop further
membership.
• Contact to in-house guest and take their restaurant
requirements.
• Following up guest feedback with Restaurant
Manager and emailing thank you notes.

• To ensure total guest satisfaction through prompt
and efficient service in a courteous and professional
manner.
• Utilize suggestive selling techniques of all menu
items, wines, deserts, cordials and beverages.
• Responsible for self-cashiering knowledgeably using
micros machine.
• Knowledge of all equipment used and safety
procedures

• Determines requirements by working with Guest.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired
information; completing transactions; forwarding
requests.
• Updates job knowledge by participating in Hotel
Training.
• Ensure all customers are provided with
outstanding service.
• Responsible for food hygiene, and health and
safety issues.
• Participate on committees to assist with event
details, and other special requirements.