Store manager
BIS group
Total years of experience :3 years, 0 Months
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Maintains store staff by recruiting, selecting, orienting, and training employees.
• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributes to team effort by accomplishing related results as needed
September 2012/Present C&E (Conference and event) Operation assistant, Banqueting and, Sheraton Hotel- Scotland -UK
• To ensure function sheets are completed in good time
• To meet and greet all incoming groups
• Cover weekend/evening events - as required by the business to achieve the best customer experience.
• Meet and greet all guests on arrival and departure where possible
• Prepare room
• Reporting and checking damage to supervisor/ manager
2012 Events Assistant at the Scottish Parliament. Edinburgh. Scotland.UK
• Develop and maintain project plans to help ensure all aspects are achieved on time
• Help conduct a risk assessment
April 2012 to September2012 Marketing Analyst, Receptionist and Customer help desk, Images Beauty Salon , London_UK
• Brand management, assisting with the design and development of Salon
• Reviewing optimised activities and developing targeted online marketing
campaigns
• Setting up operational timescale (meeting tight deadlines)
• Provide performance reports and recommendations
• Building relationships with customers (online customer focused)
• Planning overall marketing and optimisation strategy
• Greeting customer
• Phone booking appointment
• Customer problem solving and complaints
• Customer reception
• Working with external agencies specialising in Beauty Product
• Established business plan
• Ensuring customer satisfaction (B2C focused)
• Analysing customer profile
• Forecasting market trends
• Competitors analysis
• Surveying monthly customer feedback
October 2012- Jannuary
Marketing assistant trainee at Royal Botanic Garden and 2011
Room Attendan Edinburgh Balmoral Hotel. Scotland.UK
Working at the 5 star Balmoral Hotel on a part time basis, duties included
Cleaning and servicing of guest bedrooms
2011 - 2013 Edinburgh's Telford College Subject areas covered within the course include; hospitality front office procedures, financial and control Systems, hospitality management accounting, hospitality industry, hospitality supervision, accommodation servicing, accommodation management, management of human resources, management of food and beverage operations, hospitality management accounting and intermediate food hygiene
2009 - 2010 Graduated Hotel Management Singapore _TMC Academic -Singapore Completed the Diploma in Hospitality Management Studied RMIT in Vietnam-Royal Melbourne Institute of Technology University