DILAWAR PATEL

 Computing sales projections, evolving sales strategies, ascertaining resource and budgetary requirements, contributing to critical policies and decisions necessary to attain stated sales KPIs/ figures.
 Evaluating and motivating the sales force. Conducting periodic reviews of team members - aligning/planning individual activities with quarterly and year-end sales objectives.
 Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
 Prioritizing sales activities and client contact schedule to optimize sales initiatives and achieve stated business objectives.
 Monitoring market trends and developing long term relationships with key clients, attending client meetings with individual members of the sales team, providing feedback and closing critical sales deals.
 Actively participating in key marketing activities, networking with - present and prospective - clients. Making strategic contributions to product launches, promotions, advertising and high profile exhibitions.
 Maximizing sales opportunities across existing client portfolio, developing strategic partnerships and formulating account plans.
 Assess marketing potential of new and existing store locations, considering statistics and Expenditures.
 Submitting regular reports on performance trends and revised projections vis-a-vis initial targets.
 Monitor customer Preferences to determine focus of sales efforts.
 Training sales staff, enforcing organizational rules and regulations within department.

 Managed a Team of 18 Including the Duty Manager, Lobby Manager, Asst.F.O.M, Supervisor and Front Desk Executive, Concierge, Reservations, Night Auditors, Telephone Operators.
 Responsible for the sales & profitability of the hotel at the highest level by maintaining optimum occupancy at all the times.
 Implement new front office supervisory / management evaluation program to improve service ratings.
 Computing occupancy projections, up-selling strategies, ascertaining resource and budgetary requirements, contributing to critical policies and decisions necessary to attain stated sales KPIs/ figures.
 Evaluating and motivating the sales force. Conducting periodic reviews of team members - aligning/planning individual activities with quarterly and year-end sales objectives.
 Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
 Trained Management Team to deliver courteous, professional guest service by front office staff consistent with the company’s service standards.
 Coordinated and Managed Group Arrivals / Departure and keep close contact with all Department head for providing the best of the service standards all the time.
 Actively participating in key marketing activities, networking with - present and prospective - clients. Making strategic contributions to product launches, promotions, advertising and high profile exhibitions.
 Maximizing sales opportunities across existing client portfolio, developing strategic partnerships and formulating account plans.
 Training Front Office staff, enforcing organizational rules and regulations within department.

 Managed a Team of 20 Including the Duty Manager, Lobby Manager, Asst.F.O.M, Supervisor and Front Desk Executive, Concierge, Reservations, Night Auditors, Telephone Operators.
 Responsible for the sales & profitability of the hotel at the highest level by maintaining optimum occupancy at all the times.
 Promoting Market Segments which was not explored before like OTA / Tour operators, Whole sale & Retail Travel Partners.
 Implement new front office supervisory / management evaluation program to improve service ratings.
 Computing occupancy projections, up-selling strategies, ascertaining resource and budgetary requirements, contributing to critical policies and decisions necessary to attain stated sales KPIs/ figures.
 Evaluating and motivating the sales force. Conducting periodic reviews of team members - aligning/planning individual activities with quarterly and year-end sales objectives.
 Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
 Trained Management Team to deliver courteous, professional guest service by front office staff consistent with the company’s service standards.
 Coordinated and Managed Group Arrivals / Departure and keep close contact with all Department head for providing the best of the service standards all the time.
 Actively participating in key marketing activities, networking with - present and prospective - clients. Making strategic contributions to product launches, promotions, advertising and high profile exhibitions.
 Maximizing sales opportunities across existing client portfolio, developing strategic partnerships and formulating account plans.
 Successfully implemented the 100% OMANIZATION program assigned by the Ministry for all the Hotels around the city for the Front Office Department.
 Achieved a 100% Occupancy during my tenure during the low season by maintaining a proper control on long term & short term leasing of Rooms.

 Managed a Team of 10 Guest service agents and supervisor around the property
 Responsible for the Guest Services around the Property and Directly Reporting to the General Manager.
 Co-ordinates and guarantee that all the promotions are implemented effectively and in a timely manner.
 Responsible for accurately tracking key indicators of all promotional events.
 Coordinated and Managed Group Arrivals / Departure and keep close contact with all Department head for providing the best of the service standards all the time.
 Co-ordinate with all the Revenue generating department to maximize Guest satisfaction and increase in productivity of Revenue.
 Guarantees that all elements of Guest service department meet and or exceed the expectations of Guests by Suggesting and implementing and maintaining initiatives to overcome barriers to exceptional service.
 Encourage feedback from Guest Services Representatives and other departments and customers for betterment of service standards.
 Facilitates the helpful functioning of the Guest Services team by delivering expertise, resources and by cultivating a positive team atmosphere.
 Guarantee helpful communication in between the Guest Service Representative and Managers.
 Supervises the Guest Services Representative by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback as proper.
 Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.

 Managed a Team of 12 Front office & Reservation executives around the property.
 Responsible for the front office supervision around the Property and Directly Reporting to the Front Office Manager.
 Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.
 Supervising the arrivals as well as departures of the guest around the property.
 Supervising the Rates and packages assigned before the arrivals of guest & group.
 Meet and greet the guest upon their arrivals and departure accordingly.
 Verify company credits and customer payment procedure as per hotel SOP.
 Assigning rooms and supervise V.I.P Arrivals along with coordination of Guest Relation Manager.
 Review accounts of the in house guests and regular check on the rates charged.
 Keep control on Guest Safety deposit lockers and maintain a proper log of issued boxes.
 Making requisition of stationery required for the front office operations.
 Encourage Guest feedback by directly corresponding with the guest on regular basis.
 Keep close coordination with different department for proper coordination for guest related services.
 Schedule duty as per required depending upon the Hotel Occupancy Requirement.

 Responsible for the Managing a Indian Cuisine Outlet of the Hotel.
 Managed a Team of 12 including Senior Captains and Captains, Hostess and Waiter.
 Responsible for the Sales & Profitability of the Outlet and Directly Reporting to the F & B Manager.
 Co-ordinates and guarantee that all the promotions are implemented effectively and in a timely manner.
 Plan Menus and food utilization based on anticipated number of guests and popularity and costs.
 Create specialty dishes and develop recipes to be used with coordination with the Executive Chef.
 Review restaurant service procedure and operational problems to determine ways to improve service, performance and safety.
 Keep records required by government agencies regarding sanitation and food safety.
 Guarantees that all elements of Guest services are met and or exceed the expectations of Guests by Suggesting and implementing and maintaining initiatives to overcome barriers to exceptional service.
 Encourage feedback from Guest for betterment of service standards.
 Regularly maintain a proper inventory of stocks and stationery as required by the department.
 Schedule staff hours and Duty.
 Supervises the Guest Food Services by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback as proper.
 Resolving customer disputes, maintaining excellent client relationships, developing a personal business portfolio of high value clients.