Manager - Learning & Development
United Technologies
Total years of experience :22 years, 0 Months
Managing Learning & Development initiatives for the research and development center of a large US engineering corporate. The job description includes all learning related activities from Leadership development to new joiner induction. E-learning, Behavioural training, vendor management and more. Also responsible for employee engagement surveys and internal communication channels.
Conceptualized and executed leadership training programs in-house as well as in partnership with leading coaches/behavioural training groups, which resulted in business growth, better integration of global talent, improved customer satisfaction and revenue growth.
Instrumental in increasing the Employee Engagement Scores related to learning & development by 45% over the years
Sold learning programs 3 times to end customers, and brought revenue to the function.
Managed the L&D function end-to-end, starting need analysis to effectiveness measurement, ensuring tight integration with the performance management process.
Re-visited the E-learning strategy, to ensure optimal access to the licenses allotted.
Managed the non-monetary rewards function end-to-end.
Managed the fun-at-work teams globally.
Consultant for Airline Staff Travel Business
Reporting to: Head of Staff Travel line of Business
Worked with 6 airline customers to manage their staff travel process automation.
Played the role of business consultant, product manager, user trainer and implementation BA.
Owned the product board and created the vision and roadmap for the product, and updated the base product based on market and customer feedback
Played a key role in prospecting and lead generation for the product, prepare, review and present tenders/RFIs/RFPs/RFQs
Drove the creation of collaterals in collaboration with corporate communications and design teams - brochures, white papers, presentations, mailers, sales speaks.
Carried out Business Planning & pricing strategy for the product - preparation of business cases ROI models
Provided centralized support for all business units for Pre-sales, sales support and business development
Functioned as Business analyst for IBS’ the internal business management tool
Conducted the maintenance of the quality system to comply with IS0 9001:2000, CMMi Level 5, PCMM level 5 standards
Assisted in process consultation on quality assurance to project/product teams and departments
Conducted mini-audits, conduct and co-ordinate organisation wide internal audits