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Dileepa Jayakody, Human Resources Specialist

Dileepa Jayakody

Human Resources Specialist·Pride Consultation Center

United Arab Emirates

Master's degree, Master's in HRM,

Work experience

Total years of experience: 12 years, 3 months

Human Resources Specialist

March 2024 - Present

Pride Consultation Center

Colombo 1, Sri Lanka

March 2024 - Present

• Developed and implemented customized recruitment strategies for diverse clients, ensuring alignment with their specific business needs and industry standards, leading to successful placements.
• Designed and implemented employee engagement programs for client organizations, enhancing workplace culture and improving employee satisfaction and retention.
• Advised client organizations on employee relations and discipline management, developing strategies to address workplace conflicts, improve communication, and ensure compliance with company policies and labor regulations.
• Assisted clients in optimizing HRIS for efficient data management, streamlining HR processes, and improving reporting capabilities, leading to more effective decision-making.
Company industry:
Business Consultancy Services

Human Resources Specialist (Remote)

March 2024 - October 2024

Pride Consultation Centre

Colombo 1, Sri Lanka

March 2024 - October 2024

• Developed tailored recruitment strategies and implemented employee engagement programs, improving client workplace culture and retention.
• Provided employee relations and disciplinary advice, ensuring compliance with policies and labor standards.
Company industry:
Business Consultancy Services

Sales Associate

December 2022 - July 2024

7 Eleven Canada

Burnaby, Canada

December 2022 - July 2024

• Provided exceptional customer service as the first point of contact.
• Worked with a diverse team, enhancing engagement with customers from various cultural backgrounds.
• Trained new hires, fostering a supportive and efficient work environment.
Company industry:
Retail & Wholesale

Sales Associate

December 2022 - July 2024

7 Eleven Canada

Burnaby, Canada

December 2022 - July 2024

• Provided exceptional customer service as the first point of contact.
• Worked with a diverse team, enhancing engagement with customers from various cultural backgrounds.
• Trained new hires, fostering a supportive and efficient work environment.
Company industry:
Retail & Wholesale

Assistant HR Manager

June 2017 - September 2022

Sri Lanka Institute of Information Technology

Colombo 1, Sri Lanka

June 2017 - September 2022

• Directed recruitment, job description development, and KPI alignment for academic and administrative roles.
• Led initiatives that boosted staff engagement by 35%, managed conflict resolution, and supported policy revisions to improve compliance.
• Leveraged HRIS to provide insights that strengthened decision-making and enhanced performance.
Company industry:
Higher Education

HR Executive

September 2015 - June 2017

Access Natural Water (Pvt) Ltd

Colombo 8, Sri Lanka

September 2015 - June 2017

• Managed all HR functions from recruitment to employee resignation, analyzing the existing HR processes and recommending improvements to enhance operational efficiency and effectiveness.
• Developed and implemented a training calendar aligned with organizational goals, achieving over 90% success in meeting training objectives through effective monitoring and follow-up.
• Promoted employee welfare by implementing targeted initiatives, resulting in the attainment of welfare KPIs exceeding 90%.
Company industry:
Manufacturing

HR Assistant

January 2014 - September 2015

Crystal Martin Ceylon (Pvt) Ltd

Gampaha, Sri Lanka

January 2014 - September 2015

• Contributed to the recruitment process, ensuring the consistent maintenance of required manpower across all operational areas to meet organizational demands.
• Contributed significantly to the implementation of ISO standards within the organization, enhancing quality management and operational efficiency.
• Managed employee grievances and fostered positive industrial relations, promoting a collaborative and respectful workplace environment.
• Ensured accurate maintenance of staff information and timely preparation of monthly reports, consistently meeting deadlines and organizational requirements.
Company industry:
Textile & Apparel Production

Education

University Of Kelaniya

December 2020

December 2020

Master's degree, Master's in HRM,

Sri Lanka

Chartered Institute of Personal Management

December 2016

December 2016

Higher diploma, Professional Qualification in HRM

Sri Lanka

Skills

HR Process Digitization
Expert
HR Process Digitization
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
HRIS
Expert
HRIS
Expert
Training and Development
Expert
Training and Development
Expert
Employee Relations
Expert
Employee Relations
Expert
Human Resources
Expert
Human Resources
Expert
Management
Intermediate
Management
Intermediate
Training
Expert
Training
Expert
HR Management
Expert
HR Management
Expert
HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
Expert
HUMAN RESOURCES INFORMATION SYSTEM (HRIS)
Expert
CONFLICT RESOLUTION
Expert
CONFLICT RESOLUTION
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
REVISIONS
Expert
REVISIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EMPLOYEE BENEFITS
Expert
EMPLOYEE BENEFITS
Expert
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
RECRUITMENT STRATEGIES
Intermediate
RECRUITMENT STRATEGIES
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
Communication
Expert
Communication
Expert
Strategic HRM
Expert
Strategic HRM
Expert
Recruitment
Expert
Recruitment
Expert
Performance Management
Expert
Performance Management
Expert
Training and Development
Expert
Training and Development
Expert
Adaptability
Expert
Adaptability
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Problem Solving
Expert
Problem Solving
Expert
Administration
Expert
Administration
Expert
Employee Relations
Expert
Employee Relations
Expert
Payroll
Intermediate
Payroll
Intermediate
HR Strategy
Expert
HR Strategy
Expert
Interviewing
Intermediate
Interviewing
Intermediate
Customer Service
Expert
Customer Service
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert

Languages

English

Expert

Training and Certifications

Certifications
Certified Digital Marketing Associate
Mar 2023 - Feb 2034
Applied AI for Human Resources
Aug 2024
Strategic Human Resources Management
Sep 2024
Training
Event Management and Activation
Sri Lanka Institute of Marketing
Feb 2018
How to Conduct a Domestic Inquiry
McQuire Rens and Jones
Jan 2020
Human Resources Analytics
McQuire Rens and Jones
Aug 2019