Total Years of Experience: 14 Years, 2 Months
March 2016
To Present
Application support lead
at Extraprenuersindia pvt.ltd (Cenveo Inc)
Location :
India - Mumbai
• Mentoring and training up junior and new staff.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of applications, investigate user problems and needs, identify their source, and determine possible solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of applications, investigate user problems and needs, identify their source, and determine possible solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
May 2013
To February 2016
Application support lead
at Extraprenuersindia pvt.ltd (VETport LLC)
Location :
India - Mumbai
• Mentoring and training up junior and new staff.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of applications, investigate user problems and needs, identify their source, and determine possible solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of applications, investigate user problems and needs, identify their source, and determine possible solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
January 2013
To May 2013
Implementation and Support
at Beehive Software
Location :
India - Mumbai
• Payroll& HRMS software Implementation.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Remote site technical Support to client
• Software Bug/Exception Solving & Client Query handling.
• Provide software functional Training to Client.
• Preparing project Documentation and User Manual.
• Configuring .net application in IIS & trouble shooting in SQL server database.
• Preparing Software Requirement Specification as per client requirement and discussing with development to get the exact thing done from development.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Remote site technical Support to client
• Software Bug/Exception Solving & Client Query handling.
• Provide software functional Training to Client.
• Preparing project Documentation and User Manual.
• Configuring .net application in IIS & trouble shooting in SQL server database.
• Preparing Software Requirement Specification as per client requirement and discussing with development to get the exact thing done from development.
June 2010
To January 2013
Manager implementation and Support
at Technowin solution pvt ltd
Location :
India - Mumbai
• Complete Payroll & HRMS software Implementation.
• Time & Attendance software Implementation.
• Software Demo to New client.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Onsite technical Support / Functional Training to client
• Client Query handling.
• Preparing project Documentation and User Manual.
• Install &Configuring .net application in IIS.
• Managed 7 to 8 technical resources as well as authored Statement of Work.
• Tracked software customization, defects and issues via the use of SDLC.
• Troubleshooting SQL Server, taking SQL database Backup.
• Time & Attendance software Implementation.
• Software Demo to New client.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Onsite technical Support / Functional Training to client
• Client Query handling.
• Preparing project Documentation and User Manual.
• Install &Configuring .net application in IIS.
• Managed 7 to 8 technical resources as well as authored Statement of Work.
• Tracked software customization, defects and issues via the use of SDLC.
• Troubleshooting SQL Server, taking SQL database Backup.
January 2010
To June 2010
Executive
at Intelenet global service pvt.ltd Indi
Location :
India - Mumbai
Verifying Invoice.
Approving Invoice for Payment.
Feeding Invoice Detail in Software.
Approving Invoice for Payment.
Feeding Invoice Detail in Software.
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