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Dilip Parmar, Operations Manager

Dilip Parmar

Operations Manager·Hotel Park Royal

India

Diploma, Aviation, Hospitality and Travel Management

Work experience

Total years of experience: 12 years, 6 months

Operations Manager

January 2024 - Present

Hotel Park Royal

Dwarka, India

January 2024 - Present

• Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food
and beverage, maintenance, and other departments.
• Manage and train staff members, ensuring they are competent and providing a high level
of guest service.
• Ensure a high level of guest satisfaction and address any complaints or concerns.
• Develop and implement operational policies and procedures to ensure consistent
standards of service.
• Work with other hotel managers and department heads to coordinate operations and
ensure alignment.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Hospitality and Tourism

Senior Executive onboarding

January 2023 - January 2024

Swiggy

Rajkot, India

January 2023 - January 2024

• I led the on-boarding initiatives at Swiggy, driving significant improvements in recruitment
processes and team performance.
• Oversaw a team of tele callers and field recruiters, fostering a collaborative environment
for optimal sourcing.
• Created detailed reports that provided insights into recruitment metrics, aiding
management in strategic planning.
• Enhanced candidate experience by delivering informative briefings about the company and
its offerings.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Logistics and Transportation

Executive onboarding

January 2021 - January 2023

Swiggy

Rajkot, India

January 2021 - January 2023

• Managed and supervised the Sourcing team, including tele callers and field recruiters,
ensuring efficient daily operations.
• Developed and presented comprehensive reports to management and operations teams
on a daily, weekly, and monthly basis.
• Facilitated a seamless onboarding process through interviews, counseling, and training,
achieving targets aligned with business needs.
• Educated candidates about Swiggys operations, benefits, and application processes,
enhancing their understanding and engagement.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Logistics and Transportation

Duty Manager

January 2019 - January 2021

Carnival Cinemas

Jamnagar, India

January 2019 - January 2021

• I successfully enhanced operational efficiency and customer satisfaction as a Duty
Manager at Carnival Cinemas.
• Supervised and trained a diverse team, fostering a collaborative work environment that
improved service delivery.
• Streamlined inventory management processes, reducing supply shortages and ensuring
timely restocking.
• Developed effective communication channels between departments, leading to quicker
issue resolution and improved operational flow.
Company industry:
Media Production
Job role:
Hospitality and Tourism

Hotel Manager

December 2018 - January 2019

OYO

Jamnagar, India

December 2018 - January 2019

• Ensured seamless hotel operations while delivering exceptional guest experiences at OYO
in Jamnagar.
• Conducted comprehensive team training and development, enhancing service quality and
staff performance.
• Managed room inventory and implemented strategies that increased booking conversion.
• Performed surprise audits, leading to the development of targeted improvement plans that
enhanced operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Night Manager

December 2017 - November 2018

Hotel Harmony

Rajkot, India

December 2017 - November 2018

• I successfully managed night operations at Hotel Harmony, focusing on team performance
and guest satisfaction.
• Oversaw the night audit process, ensuring accuracy and timely completion of daily reports.
• Developed and implemented training programs for staff, resulting in improved service
delivery and employee engagement.
• Acted as the primary point of contact for guest concerns, effectively resolving issues to
maintain high satisfaction levels.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Executive

January 2015 - November 2017

Hotel Raviraj palace

Rajkot, India

January 2015 - November 2017

• I excelled as a Front Office Executive, delivering outstanding service and enhancing guest
experiences.
• Implemented effective key control measures, significantly improving security protocols.
• Processed guest payments and reservations accurately, contributing to a smooth
operational flow.
• Conducted regular training sessions to ensure compliance with company policies and
safety procedures.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Front Office Assistant

January 2015 - January 2015

Hotel Radhe

Okha, India

January 2015 - January 2015

• I effectively managed front office operations at Hotel Radhe, significantly improving guest
satisfaction and operational efficiency.
• Greeted guests warmly, providing information on hotel services and local attractions, which
enhanced their stay.
• Resolved guest issues promptly, leading to a noticeable increase in positive feedback and
repeat visits.
• Developed strong communication skills by liaising with multiple departments to fulfill guest
requests efficiently.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Trainee

January 2014 - December 2014

The Gateway Hotel

Surat, India

January 2014 - December 2014

• Engaged with guests to provide exceptional service, fostering a welcoming environment.
• Collaborated with team members to implement new service protocols, improving operational
efficiency.
• Enhanced my problem-solving abilities by addressing guest inquiries and resolving issues
promptly.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Aerostar jet training academy

November 2017

November 2017

Diploma, Aviation, Hospitality and Travel Management

India

GPA (rating): Excellent

GPA (rating): Excellent

Mithapur high school

July 2014

July 2014

High school or equivalent, Arts

India

GPA (percentage): 50%

GPA (percentage): 50%

Skills

OPERATIONS MANAGEMENT

Intermediate

OPERATIONS

Intermediate

EMPLOYEE SATISFACTION

Intermediate

STRATEGIC PLANNING

Intermediate

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

INVENTORY MANAGEMENT

Intermediate

TRAINING AND DEVELOPMENT

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

HOUSEKEEPING

Intermediate

CASH HANDLING

Beginner

CUSTOMER SERVICE

Beginner

FRONT OFFICE

Beginner

LANGUAGES

Beginner

MULTI-TASKING

Beginner

SELF MOTIVATED

Beginner

TEAMWORK

Beginner

Management

Expert

Administration

Expert

Languages

English

Expert

Hindi

Expert

Gujarati

Beginner

Training and Certifications

Certifications
Hospitality management