Dilokshan Rasamanikkam

Worked as Carwash Bill Maker at WOQOD, Qatar for 2 years.

Responsibilities:
- Issued bills and handled cash transactions for 100+ car wash customers daily at WOQOD fuel station
- Operated POS system and calculated charges for different car wash packages - exterior, interior, full service
- Provided customer service, explained wash packages and pricing to customers
- Managed cash register, balanced daily sales and submitted reports to supervisor
- Coordinated with car wash team to ensure smooth workflow and quick service
- Maintained 100% accuracy in billing and minimized cash discrepancies
- Ensured cleanliness of counter area and followed WOQOD health and safety guidelines

Achievements:
- Handled high volume transactions during peak hours with zero billing errors
- Recognized for excellent customer service and polite communication
- Trusted with cash handling and closing duties for 2 years without discrepancies
- Contributed to increased upselling of premium wash packages through good communication

Worked as Housekeeping Supervisor at UAE PAVILION, EXPO 2020 Dubai for 2 years.

Responsibilities:
- Supervised a team of 15+ housekeeping staff to maintain cleanliness and hygiene standards of UAE Pavilion
- Managed daily cleaning schedules, staff attendance, and duty rosters for high-traffic exhibition areas
- Ensured compliance with EXPO 2020 health, safety and sanitation protocols for 200+ daily visitors
- Inspected all public areas, restrooms, VIP rooms and exhibition spaces to maintain 5-star presentation standards
- Coordinated with operations and events team for special functions, VIP visits and peak hours
- Managed inventory of cleaning supplies and equipment, and controlled costs
- Trained new staff on cleaning procedures, safety protocols and customer service etiquette

Achievements:
- Maintained 100% cleanliness score during EXPO 2020 inspections
- Led the team during 6-month EXPO period with zero guest complaints related to housekeeping
- Recognized for effective team management in a multicultural environment with 10+ nationalities
- Contributed to making UAE Pavilion one of the cleanest and most visited pavilions at EXPO 2020

Worked as Security Guard at Reviera Resort, Sri Lanka.

Responsibilities:
- Monitored resort premises including guest rooms, lobby, pool area, parking and perimeter through CCTV and patrols
- Ensured safety and security of 200+ guests and staff 24/7
- Controlled entry and exit points, verified visitor IDs and maintained visitor log book
- Responded quickly to emergencies, alarms and guest complaints
- Conducted regular patrols and reported any suspicious activity to management
- Assisted guests with directions, luggage and other queries with professional customer service
- Coordinated with police and fire department during drills and emergency situations
- Maintained cleanliness and order in guard house and security equipment

Achievements:
- Maintained zero security incidents during duty period
- Recognized for vigilance and quick response during emergency situations
- Praised by management for professional behavior and guest handling
- Trained new security staff on resort protocols and safety procedures