System Engineer
Amana Takaful PLC
مجموع سنوات الخبرة :5 years, 2 أشهر
Administrating the General Insurance ERP system and the Life Insurance ERP system and providing support for the end users connected to both ERP systems. Troubleshooting and providing technical support for the Head office and the entire Branch network with Level 2 and Level 3 technical support with minimal resolution time. Understanding the requirements of various departments and coordinating with the software vendors for functional implementations.
Digitalizing the key business areas.
Managed overall IT Helpdesk Help Operations and the in-house data center and was responsible for IT Helpdesk System. Maintaining the backups for the internal data center servers. Coordinating with the junior and senior staffs to maintain clear communication to escalate the issues and solve the issues. Monitoring branch network, creating firewall policies, VPN connectivity and internal PABX system.
Data Mation Development Pvt
Computer Trouble Shooting Software Installing and ERP system Checking E-Mail and Internet Troubleshooting Network and Voice line related issues Troubleshooting Email & Network Configuration