نبيل أحمد

Senior Windows Administrator for one of the leading Client - Noor Islamic Bank.
•Involved in the administration and managing of the entire infrastructure servers for Exchange, Blackberry, ISA-Proxy, Banking application and ISA.
•Developed extensive knowledge of Microsoft platforms and related application and products.
•Worked with internal and external service providers to achieve continuous improvements.
•Plan and deploy software while maintaining asset management, security policies and agreed standard operating environment

Systems Administrator to local banks in the UAE.
•Clients included Mashreq and HSBC Bank Dubai.
•Responsible for application implementations, desktop support and infrastructure servers.
•Ensure clients were serviced as per their individual requirements and that a positive relationship was always maintained.
•Assisted clients with various migration projects such as OS2/NT Terminal to Win 2000 client for 3, 500 users across branches.

Support Engineer in the HP Contact Centre whose role was to provide basic and advanced support for users in North America and Australia via phone and/or email for the suite of HP Compaq desk products