Tour Consultant
Emirates Holidays
Total years of experience :5 years, 4 Months
Tour Consultant at Emirates Holidays
April 2013 - Present
- Provide a consultancy and advisory service to internal and external customers via face to face, electronic and telephone communication channels with respect to enquiries on destinations, products, bookings and other travel-related information.
- Draft travel itineraries and quotation and facilitate the booking of travel tickets and accommodation ensuring all travel documents reach the customer in a timely manner.
- Act as the key contact point to customers who experience any problems whilst 'in-resort' and support the customer via liaison with the resort to rectify the problem. Also act as the key contact point with regards to any final payments.
- Undertake quality checks to ensure that all processed booking of travel tickets, accommodation and other travel related information is accurate and that all customer files are managed and closed on schedule. If any discrepancies are identified raise these with the Consultant responsible for the booking for correction.
Customer Service and Sales Agent at Emirates Airline
March 2011 - April 2013
- Assisting to customers with travel needs such as ticketing, reissuing, making reservations over the phone
- Providing individualized customer service of high-standard in professional level
- Handling the issues of customers rapidly and precisely
- Updating customers about any flight related information
Tour Operator in "Sayyor Tour" Inbound Travel Agency, Tashkent
October 2009 - March 2011
- Making new tours as per tourists request
- Handling Visa formalities for tourists and guests
- Making correspondence with foreign partners regarding new offers, discounts of tours
- Maintaining web site of company with the updated information
- Guiding in tours if required
Front Office Receptionist at Hotel Markaziy, Tashkent
September 2008 - April 2009
- Greeting everyone coming to the front office with a smile, being friendly, warm and making everyone feel welcome
- Checking in and checking out guest with high hospitality
- Making reservations and cancellations over the phone, by letter, fax, and face to face
- Courteously answering phone, taking appointments and messages, filling and typing documents and other miscellaneous clerical tasks
- Handling and swiftly resolving guest complaints in a professional and effective manner and etc
SKILLS AND EXPERTISE
Hospitality Industry, Aviation, Customer Service, Travel Management, Sales, Ticketing,
Front Office, Computer proficiency.