Manager, People Advisory Services
Ey - United Arab Emirates
مجموع سنوات الخبرة :25 years, 0 أشهر
Manage projects that related to implementation
Handle client servicing and write change management proposals
Manage projects: Culture Change and ERP (S4Hanna SAP) implementation - change management stream
Build change management capability across Programs/organizations and manage stakeholders
Manage and implement communication plan (internal and external comms. & Engagement activities)
Act as a communication specialist for some Projects in Saudi Arabia
Educate, train and lead a team of international resources to success
Develop and execute training plans for change implementation
Create and manage an educational Ripple Program for Lebanon targeting 9000 students (Business skills)
Recognized as one of the most 12 EY popular #PurposeinFocus globally and the only one in EMEIA region
Facilitate EY global leadership programs: New Senior Program (NSP) and New Manager & Assistant Director Program (NMADP) - virtual facilitation for more than 60 participants per event; 3 events - 3 full days per event.
Change Management Lead, HR Transformation Project ( Change Actions / Korn Ferry Project)
Develop and implement change management, sponsorship, resistance management, communication and building change agent capability plans in addition to a reinforcement strategy
Coach the sponsor on his role and support him throughout out the project
Train 42 HR Managers on their reinforcing sponsorship role
Engage 115 HR staff across the Kingdom to raise awareness about the HR transformation
Build the change management capabilities of 78 Change Agents & 39 Reinforcing Sponsors
Create a network of more than 120 change agents and devised their working strategy
Organized and supervised workshops to instill the knowledge about the HR transformation deliverables and create internal SMEs
Devise a change management plan for the implementation phase of the project to be carried out by the HR Managers and staff next June and train them on it
Develop a communication plan for the migration of 10000 staff to the new org. structure
Consultative workshop on Reviewing and Finalization of RD’s vision 2025 for change in the Region and the Development of the related Strategic documents on top priority areas.
o Focus on change vision 2025 and resources mobilization strategy
ORGA 233 course: Organizational Effectiveness and Change
Develop and manage change management and communication plans and tactics to create proper change awareness, maximize adoption and minimize resistance.
Lead the Leadership Training group within Excellent Leadership (Strategic Planning Working Group) and provide recommendation on how to develop the emerging leaders within IT
Draft the leadership support strategy and plan (one of the pillars of the OCM strategy) for AHS CIS Program and participate in designing OCM resourcing model.
Hold AHS Improvement Way (AIW) Fundamentals yellow belt certification.
Lead, design and implement change management strategies for a competency-based project (2M USD) and an integration program of 3 mega Projects (6B USD). Achievements: a) assess 624 operators and engineers and achieve 91% adoption rate of the new assessment process; b) write-up and signing of 53 departmental readiness plans on time and achieve 100% adoption rate of the monitoring process after 3 months of use.
Plan, implement and scale change management activities into projects (Project roadmaps, stakeholder engagements, sponsor roadmap, communication plans, resistance management plans, coaching plan, training plan, benefits realization plan and risk mitigation plans) and ensure deliverables are executed on time and successfully.
Identify, plan and manage stakeholders per project and engage them throughout the process
Perform leadership alignment among involved stakeholders, define clearly success and clarify roles - hold impacted stakeholders accountable for their roles and responsibilities.
Create a network of Change Champions, embed the practice of change management in the organizational culture and provide consultation support to staff/teams.
Develop and facilitate workshops, train staff and coach change agents and project managers on change management.
Engage/coordinate with various stakeholders to map existing and future improved processes
Manage the project of establishing and operating a cluster of Canadian Colleges in Saudi Arabia under The Colleges of Excellence umbrella.
Liaise and engage Canadian and Saudi stakeholders to ensure successful project deliverables.
Over 2 periods: 0ct. 2004-March 2008 and April 2012-Feb. 2013
Change Management Instructor
Develop the Leadership & Change Management Program and deliver over 60% of its courses.
Engage participants in change projects and enable them to advance their career path towards better positions at work, higher education enrollment or a total career shift.
Establish a new department and institutionalize the exemplary patient experience in a tertiary referral hospital specialized in Oncology, Transplant, Neurosciences and Genetics.
Engage stakeholders (medical and non-medical) and manage to decrease the number of patient complaints by 35% and answer a good 90% of complaints within a 15-day period.
Design and implement a communication plan with internal and external stakeholders to improve patient satisfaction and raise awareness about patient rights and responsibilities.
Lead project specific training programs to increase staff engagement and adoption of the new processes by improving their skills and ability to perform.
Train more than 1100 participants in change management, leadership, coaching, team building and communication. Courses were rated 70% (Excellent) and 30% (Very Good).
• Create and brand special training programs related to customer service & diversity
• Develop and deliver a role model leadership program with the Recovery Unit Recovery Room/Post-Anesthesia Care Unit (PACU).
• Develop and implement communication campaigns for these projects to improve staff engagement and adoption
• Work with the Head Nurses to diffuse resistance within their units
• Develop a review mechanism to track the effectiveness of special training programs
• Earn an Appreciation Award for Excellent Contribution, Dedication and Hard Work to the Staff and Leadership Development Programs.
(KFSHRC is a 1, 000-bed quaternary care & referral hospital, 9, 000 staff & 65 nationalities)
6 training workshops entitled “ISO 9001/22000 Change Management for Quality Managers” and “Think Strategically” for around 50 different SMEs: Industrialists, Banks and Hospitals within the framework of QUALEB, a €15 Million EU funded project aiming at Strengthening Quality Management, Capabilities and Infrastructure in Lebanon.
March 2007-march 2008: Strategic management consultant at Makassed General Hospital, Lebanon
Perform a detailed SWOT analysis
Deliver a complete strategic assessment analysis of the different medical departments
Suggest a new strategic direction for the hospital and a plan of work on both the short-term and the long term basis
January 2002-January 2004: Public Relations Consultant at Masiya.net, Internet Media City Dubai - UAE
Perform concept introduction of a new service related to GSM to content providers in Lebanon (Maguy Farah - horoscopes, Carla Yardemian - Nutrition and Layla Obeid - Beauty care)
Assure liaison network between the Lebanese content providers and the co. management in Dubai
Recommend communication strategies for the launching of the service
June 20, 1998 - August 98: Marketing Communication Consultant at Tomorrow's Advice, Lebanon
Write evaluation reports for LIFE-UNDP Programme related to educational training and building awareness about the environment (Environment Information Center and T.E.R.R.E), and Solid Waste Management (Arab Salim and Nabatieh projects)
Design marketing communication strategies of these projects to assure their sustainability
Oct. - Nov. 1996: Marketing Communication Consultant for a GSM company, Communication Solutions
s.a.r.l.: The Professional G.S.M. National Service Center, Lebanon
Develop the corporate identity and design its corporate profile, brochures and image
Set the objectives & communication strategies
Plan an advertising campaign
Dec 2012 and Feb 2013:
Corporate Training (Communication Expert) Welfare Association - Lebanon
Nov, Dec 2007/Mar, Jul 2008:
Corporate Training (Change Management Expert) Qualeb Project - Ministry of Economy - Lebanon
Mar 02, 2008:
Corporate Training (Communication Expert) Baayno Bookbindery Co. - Lebanon
May 2007 and July 2007:
Corporate Training (Communication Expert)
MTC Touch, The leading mobile operator in Lebanon
Jul 18, 2002:
Training (Healthcare Strategic Management) Syndicate of Hospitals - Lebanon
Feb. 2001-August 2001:
Part-time lecturer
Barrington University of America, Beirut-Lebanon.
May 16 - Aug 10 2001:
Training
ICTN - International Consulting and Training Network - Lebanon
May 23, 2001:
Training
ICTN - International Consulting and Training Network - Lebanon
Jan 26, 1998:
Lecture
Hospital Administration Program, American University of Beirut- Lebanon
GPA= 3.92; Thesis Subject: Assessment of Strategic Management Practice in Private Non-profit Hospitals in Greater Beirut