Dima Karsly, Moderator - Customer Service

Dima Karsly

Moderator - Customer Service

Game Power7 - Spacetoon Group

Location
Qatar - Doha
Education
Bachelor's degree, Environment
Experience
2 years, 1 Months

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Work Experience

Total years of experience :2 years, 1 Months

Moderator - Customer Service at Game Power7 - Spacetoon Group
  • Syria - Damascus
  • March 2011 to November 2012

Moderator - Customer Service.
2011 -2012 Moderator Game Power 7 - Spacetoon
• Be able to handle and solve situations involving troublesome users with speed.
• Write topics and announcement to customers on behalf of the company.
• Contact the members and reply their complaints.
• Track and report unaccepted posts.

Game Adviser - Customer Service at Game Power 7 - Spacetoon Group
  • Syria - Damascus
  • November 2010 to March 2011

Game Adviser - Customer Service.
2010 -2011 Game Adviser Game Power 7
Damascus, Syria
Game Power 7 emerged as the first online gaming company in the Arab World.
• Provides exceptional and efficient customer services to patrons to the items shop.
• Possess a passion for video games from every genre.
• Ensure that all customers are acknowledged in a friendly communicating way.
• Ensure that every customer is thanked for shopping at our store.
• Listen, comprehend, and respond to customer comments or questions
• Show customers products that fit their needs, and ask for the sale.
• Ensure that customer complaints are handled quickly, effectively and courteously.

Education

Bachelor's degree, Environment
  • at Damascus University
  • May 2014

Vital Environmental

Specialties & Skills

Customer Service
Enviromental
Online Gaming
Laboratory Analysis
Sales Online
Biology
CUSTOMER SERVICE
Laboratory

Languages

Arabic
Expert
English
Expert

Training and Certifications

The art of customer car via online communication scripts. (Certificate)
Date Attended:
February 2011
Valid Until:
February 2011
Attendance Certificate (Certificate)
Date Attended:
February 2011
Valid Until:
February 2011