Dima Damluji, Customer Service Officer - Operational Department ,Commercial Lines

Dima Damluji

Customer Service Officer - Operational Department ,Commercial Lines

Abu Dhabi National Insurance Company

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Baccalauréat, Bsc in Computer Science
Expérience
14 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 9 Mois

Customer Service Officer - Operational Department ,Commercial Lines à Abu Dhabi National Insurance Company
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis janvier 2012

1. issuing direct/ inward /Fronting policies
2. Dealing with Reinsurance company, Clients and Brokers
3. Submitting & negotiating quotation with the Client & Broker, in coordination with the Sales & Development team
4. Had experience with team works
5. tracking monthly production revenue
6. Advising client on the Risk Improvement & Risk Management.
7. Worked on developing " Fast Track Underwriting Unit" project
8. Worked on developing " E-cargo" project
7. Account Handler for specific Customers such as "GHQ Armed Forces ", National Bank of Abu Dhabi and Bin Hammoda Motors

Senior Underwriter à Al Wathba National Insurance Company
  • Émirats Arabes Unis - Abu Dhabi
  • février 2010 à janvier 2012

1. issuing direct/ inward /Fronting policies
2. Submitting & negotiating quotation with the Client & Broker, in coordination with the Sales & Development team
3. Dealing with reinsurance companies / Brokers / Direct Clients
4. Preparing monthly renewals and Follow up with Clients and other insurance companies
5. tracking monthly production revenue
6. Advising client on the Risk Improvement & Risk Management.
7. had experience in predation for Tenders
7. had Experience in handling Claims

Assistant Reseacher à Bates PanGulf
  • Émirats Arabes Unis - Dubaï
  • janvier 2010 à février 2010

1. market analysis / research
2. preparing surveys on the key factors of a successful debate talk shows
3. pre-posting preparation for media programs and Adds
4. working on program improvement to increase popularity
5. preparing and planning new ideas in the media sector

Project Manger’s assistant à BPG Blue
  • Émirats Arabes Unis - Dubaï
  • décembre 2009 à janvier 2010

1. Business development and acquisition of new projects in the segment of website development
2. The Responsibility as a project manager during conception and implementation of new business ventures
3. Providing consulting services and conduct client management independently
4. Development of business plans and financial cases for companies under foundation
5. Working with the PM to define, plan, document, and control the execution of projects for the organization

Intern in The IT Department à ATKINS
  • Émirats Arabes Unis - Abu Dhabi
  • septembre 2008 à octobre 2008

1. Network systems and routing
2. Connecting CISCO telephone
3. Updating Employees charts on the DB system
4. Software Installation & updates
5. Preparing Data presentation system for Meetings

Assistant à Adnan Aswad
  • Irak - Bagdad
  • juillet 2002 à août 2002

Assistant

Éducation

Baccalauréat, Bsc in Computer Science
  • à Modern Science and Art University (MSA)
  • août 2009
Baccalauréat, Bsc in Computer Science
  • à University of Technology
  • juin 2006

i had to leave the country due to bad political situations and terrorist threats to my family

Etudes secondaires ou équivalent,
  • à al Aqeeda High School
  • juin 2004

Specialties & Skills

Auditing
Insurance
Operational Risk Management
Financial Risk
Project Management

Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Microsoft System programming and web development course (Formation)
Institut de formation:
New Horizon Development Institute, Abu Dhabi, UAE
Date de la formation:
June 2009
Engineering Insurance course (Formation)
Institut de formation:
Emirates Institute for Banking & Financial Studies, Abu Dhabi, UAE
Date de la formation:
November 2012
Project Risk Management Course (Formation)
Institut de formation:
Site Power institute , Dubai, UAE
Date de la formation:
November 2011
Underwriting Principal & Practice course (Formation)
Institut de formation:
Emirates Institute for Banking & Financial Studies
Date de la formation:
April 2011