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Dimuthu Andrahennedhy, Program Manager/ Account Manager

Dimuthu Andrahennedhy

Program Manager/ Account Manager·VirtusaPolaris Pvt Ltd

Sri Lanka

Higher diploma, Accountancy

Work experience

Total years of experience: 27 years, 8 months

Program Manager/ Account Manager

May 2013 - Present

VirtusaPolaris Pvt Ltd

Colombo 2, Sri Lanka

May 2013 - Present

3.9 Years - (May 2013 - to date) Virtusa|Polaris

VirtusaPolaris is a global information technology Services Company providing IT consulting, technology and outsourcing services. NASDAQ listed, service centers across USA, Europe, Nordics, Asia and Asia Pacific. (Over 19, 000 employees across geographies).

 Account Manager Healthcare and life sciences programs, Program Manager for Health care life sciences projects. Senior Management role, controlling scope of 140 -200 operations incl. leadership, project teams. Current Business Scope - 4 Top clients, Revenue Scope 4M Per Annum. Additional scope: Solution building R & D), SBU Communication management role. Reporting directly to SBU Head of Virtusa Healthcare life Sciences.
(Program management across geographies and team, direct client relationship management, Program Budget and revenue management, Agile - Scrum project delivery management, Managing portfolio of accounts/ programs, Managing large teams of knowledge staff, managers, AMs, Leads etc. - Strategy design for Account growth and market penetration.)

 Millennial Practice Head - Program Manager Millennial framework - Reporting directly to Head of Millennial Practices Asia
Total operation scope of staff 280.
Managing Total Operations, Resourcing, Capability Building, and Revenue Generation, Marketing the segments and making a strong case for Colombo as a leading Revenue Centre. (Leading Colombo Millennial technology SBUs to the growth aligned to Virtusa’s 2015 Goals, whilst developing capabilities and strengthening Colombo Center - specific to the Technology practices in Mobility, ECM, EIM, Cloud and UX/UI.)

Company industry:
IT Services
Job role:
Management

Consultant - Business Process RE-engineering

March 2004 - May 2013

HSBC

Colombo 1, Sri Lanka

March 2004 - May 2013

9 Years and 2 Months HSBC Group
Multinational: world’s leading Financial Institution, operates all around the world.

 Consultant - Business Process Reengineering - HSBC Group (Overall Banking OPS and Trade CoE - Change Champion;
Managing and driving Process Improvement ( BPM ) projects across the HSBC Global operations, managing teams from different geographies, driving cost savings, process efficiency improvements, Automation programs adopting Lean- Six-sigma.
(Managing teams across Europe, Asia and Asia Pacific)
 Project Manager - Change Delivery Global Resourcing (GR) - Driving Cost savings through Change projects.
 Head of Environment Corporate Sustainability Manager ( Champion) -Sri Lanka - (Substitute Role)
 Relationship Manager HSBC Bank Sri Lanka and HDPL
 Assistant Manager (AM) special projects and Management Information Analysis
 Best Place to Bank Coordinator for GR and ‘Next Gen’ initiatives - Colombo Lead
 Project Coordinator HR Verifying Important People program - Group Service Center HR.
 AM Operations Management Priority Payments, Account Operations & banking back office process.

Company industry:
Financial Services
Job role:
Consulting

Team Leader

January 2007 - December 2007

HSBC - UK

United Kingdom

January 2007 - December 2007

• HSBC - UK Team Leader - Manchester UK (2007)
• HSBC - India (Vizag) - Six Sigma GB Training (2008)
• HSBC - India (Hyderbadh) -- Six Sigma BB Training (2010)

Company industry:
Banking
Job role:
Customer Service and Call Center

Team Leader

January 2005 - December 2005

HSBC - UK

United Kingdom

January 2005 - December 2005

• HSBC - UK Team Leader - Manchester UK ( 2005)

Company industry:
Banking
Job role:
Customer Service and Call Center

Team Manager

January 2000 - April 2004

Innodata Isogen

Colombo 1, Sri Lanka

January 2000 - April 2004

3 Years 10 Months Innodata Isogen
Multinational: KPO - and processing source for USA and Europe based Clientele.
 Team Manager - Operations / Production Department
 Specialist Spec Analyst Manager - Operations / Production Department
 Assistant Project Leader - Production / Operations Department
 Team leader - Production Management

Company industry:
IT Services
Job role:
Management

Supervisor

October 1998 - January 2000

C R Enterprises

Colombo 1, Sri Lanka

October 1998 - January 2000

2 Years 6 Months C.R. Enterprises
Man power contracting Company specialized in Automobile engineering.
 Admin. Supervisor - Total Business Operations

Company industry:
Industrial Production
Job role:
Management

Education

Charted Institute of Management Accountancy

August 2016

August 2016

Higher diploma, Accountancy

United Kingdom

GPA (percentage): 90%

GPA (percentage): 90%

University of Colombo

May 2013

May 2013

Master's degree, Business Administration

Sri Lanka

European Continental University

October 2010

October 2010

Master's degree, Project Management

United Kingdom

Through regional university based on Sri Lanka ( PIBM )

OST Cadd centre

September 2008

September 2008

Higher diploma, Project Management

India

Through the regional center in Sri Lanka - e-wis

University of Colombo

January 2008

January 2008

Higher diploma, Business Administration

Sri Lanka

Executive Diploma in Business Administration

OST CADD Centre

Bachelor's degree, Project Planning and Management

Diploma in Project Planning and Management: OST CADD Centre - India Web Link: http://www.eopensys.com/ostcadd/course.html#

QAI Global Institute

High school or equivalent, General

• Certified BPO Quality Analyst: Certification program by QAI Global Institute. Web Link: http://www.qaiglobalinstitute.com/Innerpages/Default.asp • Six Sigma Black Belt: Trained by HSBC Group and the BB project & pending for the certification. • Certified Six Sigma Green Belt - Trained and Certified by HSBC Group on Six Sigma GB following the successful completion of GB project. (2010) • 'Diplomacy' The General Course - conducted by Bandaranaike International Diplomatic Training Institute (BIDTI) - Sri Lanka: http://www.bidti.org/index.php?option=com_content&view=article&id=15&Itemid=30 • Awarded Gold Medal for Best contributed student/ Participation • 'British Studies' - conducted by the British Council, Sri Lanka http://www.britishcouncil.org/srilanka.htm • TOEFL - Test of English as a Foreign Language - International Exam conducted by Ets-TOEFL,

Skills

Operation Management
Expert
Operation Management
Expert
Project Management
Expert
Project Management
Expert
Lean Sigma
Expert
Lean Sigma
Expert
Key Account Management
Expert
Key Account Management
Expert
Change Management
Expert
Change Management
Expert
AWARD
Expert
AWARD
Expert
BANKING
Expert
BANKING
Expert
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
MARKETING
Expert
MARKETING
Expert
MILLION
Expert
MILLION
Expert
RE-ENGINEERING
Expert
RE-ENGINEERING
Expert
RM
Expert
RM
Expert
SIX SIGMA
Expert
SIX SIGMA
Expert
TRAINING
Expert
TRAINING
Expert
Operation Management
Expert
Operation Management
Expert
Project Management
Expert
Project Management
Expert
Lean Sigma
Expert
Lean Sigma
Expert
Key Account Management
Expert
Key Account Management
Expert
Change Management
Expert
Change Management
Expert

Languages

English
Expert

Memberships

IASSC

Accredited trainee

August 2015

CIMA

Member

July 2016

Training and Certifications

Certifications
Certified SCM
Oct 2016
certified CBQA
Mar 2012